Answered question

How long does it take to speak to a person?

I'm trying to get a hold of someone to get a refund. How long does it usually take to get a response from FIZZ?

Adrian
Adrian

Adrian

User level
Level
0
2 / 100
points

Not sure about everyone else, but the speed to talk to an agent has greatly improved! I wonder if it's just me! It took me less than 2 min to connect.

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Other answers

Johanne
Johanne

Johanne

User level
Level
2
1936 / 2000
points

It depend how many personne are on list before you.

MT
MT

MT

User level
Level
4
5000 / 5000
points

It varies from one day to another. It's unpredictable.

Anthony
Anthony

Anthony

User level
Level
1
327 / 750
points

varies heavily based on the amount of people in the chat queue.

IsE
IsE

IsE

User level
Level
2
1075 / 2000
points

If it is after 6pm at the weekend on FB, it takes around 20 hours.