Unanswered question

The chat bubble does not appear. What can I do?

Hello. I have been trying to chat with the Fizz team for a while but the chat bubble never appears on my page. I deleted adBlock and tried on Safari as well but it never appears. Is there anything else I need to do to make it appear?
Also how do I reply to answers?

Alessio
Alessio

Alessio

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Answers

For the reply part of your question, there is reply button in the same pane as your question, click on it and you will be able to post a reply

Chizz :))

Make sure that you're logged into your account while on the solutions hub.
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https://fizz.ca/en/faq/resolving-issues-step-3
This page seems to bring up the chat bubble for me fairly consistently within their opening hours. It appeared after waiting 10-15 seconds just now.
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To reply to answers on the forum, hit the green "reply" button and type you're response in the box that appears.

MT
MT

MT

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5000 / 5000
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You have to be in any Fizz Help page during Fizz business hours in order for the chat buble to appear.
Business hours can be found here with some more details of how to contact them : https://fizz.ca/en/contact-us.
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And here is an example of a help page with a chat buble