Answered question

Has anyone experienced this and got a solution?

I've been without service since December 17th. Each day I get the same auto response, "we're so sorry
you're unhappy, I've made a special note on your ticket for our specialized team"
I got an email saying they'd even extend my beta plan price except that have failed to find any solution to restore my service, which makes the extension pretty pointless. I've updated payment method 4 times. Reset my phone. Still they do nothing.
How can it be acceptable to leave a customer over a month without any service?

Lindsay
Lindsay

Lindsay

User level
Level
0
84 / 100
points
ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

It happened to the moderator over on the fizz reddit sub when some tech accidentally unsubscribed him after trying to fix something else on his account. Eventually they restored his account somehow, but he did need to use a new SIM to re-activate it.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Emre
Emre

Emre

User level
Level
3
2872 / 5000
points

You should definitely consider filling a complaint against Fizz here: https://www.ccts-cprst.ca
This has worked very well for me in the past.

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Order a new sim, try the swap sim method.

Lindsay
Lindsay

Lindsay

User level
Level
0
84 / 100
points

I've asked them twice if a new SIM would fix the issue, they said if it would have worked they would have sent me one already.
But I have zero faith in their capabilities so I just ordered one today anyway :)