I did not receive my sim card and it says delivered?

I have posted a thread for sometime now about how to get the chat bubble.

FIRST, It's very important to DISABLE all pop-up blocker.

SECOND, make sure your browser accept cookies!

THIRD, You need to log into your account.

FORTH, Go to this page :

English : https://fizz.ca/en/faq/complaints

French : https://fizz.ca/fr/faq/plaintes

After few seconds, a chat bubble appear at the bottom right of your browser.

(See screen capture 2019-01-14 @ 18:00)

Click on it, it will open a small message windows, ignore the gereric message and type in your question.

You will then get a reply telling you where you are in the line.

Opening hours are :

Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

It does ALWAYS, and I mean ALWAYS works for me and many others.(Tested with Firefox, Edge, Safari and Internet Explorer)

Chizz :))

You can also reach out to Fizz on Facebook and they will be able to help you out.

Yeah, best to contact Fizz directly. Unfortunately nothing we can do to help here on the forums

DON'T DO BUSINESS WITH THESE PEOPLE
I got the chat bubble! After 4 hours waiting , when it was my turn this happened! " Sorry, we were not able to find any available agent! The conversation has ended. TRYING TO GET MY $5.65 HAS BEEN A 4 MONTH ORDEAL AN IS STILL NOT RESOLVED