Answered question

Can't receive SMS since yesterday

Hi, there I can't receive SMS since yesterday from at least 1 person. Everything has been working fine until yesterday. I've been texting this person everyday for at least the last month. No changes have been made on either side (phone, number, carrier, APN setting, etc...)

I use a Samsung S9+

The other person use Iphone 7 with Bell.

Note that the other person receives my text messages but I don't receive hers

Maxym
Maxym

Maxym

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Whizz
Whizz

Whizz

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Hello Maxym Martin,

This is a known issue, you can track the situation on this link: "https://fizz.ca/en/faq/status-services";.

Have a lovely day!

Radu

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Other answers

MT
MT

MT

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The problem could be your side (most likely yours) or the other side.
.
Have you tried to test with a 3rd person to confirm the issue ?

Jose
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Jose

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Had the same issue a few days ago (could send but could not receive). I had to open a ticket with Fizz via chat.
It took them 4-5days to resolve the issue

Jean-Paul
Jean-Paul

Jean-Paul

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Hi,
I'm having the same issue. The manual Network selection to Fizz Ext solution didn't worked.

Jean-Paul
Jean-Paul

Jean-Paul

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@René No, it's my second month with Fizz. I had same issue before but it resolved itself after a few hours but this time, it's almost a day now. I have already reached out to the chat team. Still waiting for a reply.

Jean-Paul
Jean-Paul

Jean-Paul

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Samsung S7 Edge, yes I'm using the native messaging App. Upon testing, I can still send and receive MMS and receive SMS, It's only sending SMS that does not work.