Answered question

Can't receive SMS since yesterday

Hi, there I can't receive SMS since yesterday from at least 1 person. Everything has been working fine until yesterday. I've been texting this person everyday for at least the last month. No changes have been made on either side (phone, number, carrier, APN setting, etc...)

I use a Samsung S9+

The other person use Iphone 7 with Bell.

Note that the other person receives my text messages but I don't receive hers

Maxym
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Maxym

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ReneD
ReneD

ReneD

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Contact Fizz support through chat is probably the best

Chizz :))

ReneD
ReneD

ReneD

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@Kenny L.
That is as good idea!

Chizz :))

MT
MT

MT

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The problem could be your side (most likely yours) or the other side.
.
Have you tried to test with a 3rd person to confirm the issue ?

Had the same issue a few days ago (could send but could not receive). I had to open a ticket with Fizz via chat.
It took them 4-5days to resolve the issue

Jean-Paul
Jean-Paul

Jean-Paul

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Hi,
I'm having the same issue. The manual Network selection to Fizz Ext solution didn't worked.

ReneD
ReneD

ReneD

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@Jean-Paul N.
Have you just activated your SIM card?

Chizz :))

Jean-Paul
Jean-Paul

Jean-Paul

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@René No, it's my second month with Fizz. I had same issue before but it resolved itself after a few hours but this time, it's almost a day now. I have already reached out to the chat team. Still waiting for a reply.

ReneD
ReneD

ReneD

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@Jean-Paul,
What type of phone are you using and are you using it's native text app?

Chizz :))

Jean-Paul
Jean-Paul

Jean-Paul

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Samsung S7 Edge, yes I'm using the native messaging App. Upon testing, I can still send and receive MMS and receive SMS, It's only sending SMS that does not work.