Answered question

Is anyone experiencing Call failures?

I have been getting "Call Failed" occasionally when I try to make a phone call. It doesn't even ring or anything, right away it just states "Call Failed". I had this issue twice today, and once yesterday. I would it happens at least once a day. Is anyone else experiencing this issue? Can Fizz please comment on this? I have taken screenshots for this just in case it is needed.

Thanks

Whizz
Whizz

Whizz

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Team

Hello @all,

We understand your frustration.

We're a new mobile operator still in our launch phase with everything that it entails.

We're working hard to improve, and we appreciate your patience and understanding.

Have a good day!
-Luciana

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Other answers

MT
MT

MT

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I think you should contact Fizz for this issue : https://fizz.ca/en/faq/resolving-issues

Johanne
Johanne

Johanne

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It's happen to me once in a while I dial the nmber and nothing happen it look like I just closethe phone. I redial and it work.

I totally get what most of you are saying, and yes, on the second or third try it usually works but we shouldn't be having these issues. Prior to switching to Fizz, I was with Videotron, and I had similar issues with them as well(Calls dropping midst phone call), and that was also unacceptable.

My point is that Fizz is just starting off, and if these issues are happening when there are about 20-30% of the projected users, imagine when they actually get 50-60%. Service is only bound to degrade from here.

I don't think you should expect any improvements over Videotron by switching to Fizz. They're basically the same network and any differences are not likely to be in Fizz's favour.

haroon
haroon

haroon

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i have never experienced anything like this yet

I have had a few call failures yesterday and day before yesterday. On Friday, I had 3 calls that failed to dial, and 2 calls dropped after some time.The Call failure frequency is definitely higher than Videotron. Is anyone from Fizz, looking into this?

Call drops and failures are increasing by the day. For the past 3 days, every morning between 6 and 8 I get frequent call drops, to the point that I am not even able to make calls. 2 days ago, I even lost service around 6:30AM for 15 minutes.

Also, throughout the day the call just drops sporadically throughout the day. Between SMS and call drops, the service is getting worse.

David
David

David

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I usually get this problem right after I hang up from a call. Even trying to redial 2-3-4-5-6+ times in a row doesn't do anything. I'd have to close the screen, leave it for 2-3 minutes, then I can call again. This is very frustrating. I mean, I was just in a call! And what if it's an emergency and i need to redial right away?!

Does this also happen to any of you?