Answered question
I'm from Montreal but while travelling in Toronto I cannot access my mobile data. I do have Canada-wide coverage in my plan. Texts & calls can still be sent and received
Have you tried manually setting up/updating your APN?
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Other answers
What type of phone are you using?
Do you see Fizz EXT?
Cheeres :))
Have you enabled roaming on your phone? Ignore the message about excess charges.
Enable roaming, and reboot
Have you chosen a Canadian plan or province plan, check your plan may be the problem is there
@Hichem B.
Be more careful about reading the question. It is said "I do have Canada-wide coverage in my plan"
Cheers :))
Oh yes sorry for my mistake , so it is a configuration problem then, cause I was in TO and everything worked like a sharm
@Hichem B.
Yep!
And Allison has the right answer!
Chers :))
Is it working now?
Hello Matthew,
Please make sure that the APN is correctly configured as indicated on our FAQ : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn . If the issue persists, please contact us via chat or via Facebook Messenger so we can take a look.
Have a lovely day.
Ionut
