Answered question

No-reply Customer Support Email

So I successfully submitted a complaint, was assigned a ticket, and got a response from an agent, who asked a question I must answer. However, the email the agent responded from was a no-reply address, so my reply obviously bounced. Anyone else run into this problem, and if so what did you do? Should I resubmit the complaint? I'm kind of confused that they responded so quickly but made it impossible for me to reply...

Thanks!

Hannah
Hannah

Hannah

User level
Level
0
41 / 100
points
MT
MT

MT

User level
Level
4
5000 / 5000
points

Use the contact form https://zone.fizz.ca/dce/customer-ui-prod/#/account/conta... and choose follow up a complaint

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hello Hannah,

I confirm you that the complaints are sent from a "no-reply" address. You can contact us as well via chat : https://fizz.ca/en/contact-us or via Facebook Messenger : https://m.me/fizzca .

Cheers.

Ionut