Answered question

Roaming not working. US option not activated on plan change?

Added USA to my plan, but roaming data not working at all..

Stefan
Stefan

Stefan

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MT
MT

MT

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Plan change will be effective only on the next cycle.

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Other answers

MT
MT

MT

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If you need to have roaming right away you could use add on or pay as you go for now.

S
S

S

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yes, you need to wait for the billing cycle to end so it will take effect.
In the meantime as suggested above your best option is to load money in the wallet or to get a travel plan add on

S
S

S

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also you might want to calculate how much data/voice you will use to see which of the 2 options is better for you

Stefan
Stefan

Stefan

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I did it last billing cycle. The changes posted online already, but no working data yet.

MT
MT

MT

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points

Did you enable roaming on your phone ?

Stefan
Stefan

Stefan

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I love being treated like an idiot. I'm telling you all no issue with the phone, all settings are correct, plan changes posted on the new billing cycle and show online, email received about it. My number is just missing a config knob from fizz.
But please, if it makes you feel useful, ask me if I turned it off and on again.

Jonau
Jonau

Jonau

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A smart person should put more details in the question so "stupid question" would be asked.

MT
MT

MT

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We don't mean to offend any one. We only try to help

@ Stefan, no one is trying to insult you. No one can see your level of technical ability beyond the simple question you asked, and asking if you have roaming data enabled is a perfectly legitimate question, and something many people overlook, particularly with the dire warnings of high costs that pop up when you enable roaming.
.
I'm sorry that it seems that your plan change hasn't been properly done. You're not the only one who has complained about plan changes not being handled properly. Unfortunately, there's no way around contacting Fizz customer service to remedy this problem.

Zubair
Zubair

Zubair

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Theres a difference between PLAN and ADD-ON.

A plan is a prepaid monthly basis and any changes to it will take effect after paying the next month's bill. Thus if your billing date for next month is on the 15th, then any changes before that will not work.

An Add-on works right away. Its an extra service you pay to use now. It will not continue over on the next bill.