Unanswered question

Missing information?

I purchased a plan and my phone is working(have reception etc). When I log in to my account however I see almost nothing. I can't change my account, view usage, can't see anything about travel, addons. Is anyone having the same issue? On top of that it asks me to activate my sim card, but it's been activated considering I'm using the phone right now. Any suggestions?

Stanimir
Stanimir

Stanimir

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Answers

You can try clearing your cache, and login again, you should see an overview when you first login. Then you can click on plans > manage to see more options

Andrei
Andrei

Andrei

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3
3532 / 5000
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If you just activated your sim it may take a while until everything is in place.

Stanimir
Stanimir

Stanimir

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I activated yesterday. Hope that's the reason. Otherwise I tried different browsers and cleared cache. Same thing.

E
E

E

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3
3348 / 5000
points

I had the same issue. I got an email a few days later saying my account is "fully activated" whatever that meant. I had to message Fizz and get them to reset my administrative privileges because it was impossible to modify anything as you're currently experiencing.

Stanimir
Stanimir

Stanimir

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What's the fastest way to contact fizz? I see when I can contact them but I don't even see any way to do it, either chat or email.

Matthew
Matthew

Matthew

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43 / 100
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fb messenger chat is the quickest. that i've seen so far.

good luck.

Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Stanimir,

You can contact us by chat : https://fizz.ca/en/contact-us  or via Facebook Messenger : https://m.me/fizzca. If you want a real-time conversation, I recommend you to contact us via chat. Via Facebook Messenger the delay in answering depends on the volume we are experiencing.

Ionut