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if you have an iPhone make sure you update to the latest iOS 12
You need to set up apn to be able to connect to their network.
If you are porting your number over, data might take a little longer. Make sure you update yur apn settings on android or your carrier settings on iOS. To do it on iOS, open settings > general > about and you’ll get a pop up asking to update it.
Hi,
I can't seem to find an active plan on your account, William.
Can you please contact us via chat or facebook messenger with your email address or phone number, so we can check your account?
Luciana
