Answered question

No incoming calls

I just opened a new account. It began working ans makes outgoing calls. Incoming calls don't work at all. I got an email from FIzz saying that the IMEI number is wrong but when I click "fix" in the email it takes way back to setup.

sarah
sarah

sarah

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0
57 / 100
points

I got the same error even though I am sure that I entered the correct IMEI number. After I got the email that the IMEI number was wrong, I clicked the link and instead of entering the IMEI number again, I just entered the account number of my old provider and it worked

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Other answers

Hermine
Hermine

Hermine

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1
110 / 750
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Did you try to restart your phone first? Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
You can contact Fizz support through https://www.messenger.com/t/fizzca

sarah
sarah

sarah

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57 / 100
points

I restarted the phone but still only outgoing calls.

MoYe
MoYe

MoYe

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3
3973 / 5000
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you can also Contact fizz on Facebook messenger with this link : https://m.me/fizzca

sarah
sarah

sarah

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Level
0
57 / 100
points

The previous providers message saying that voicemail is not set up

S
S

S

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Level
3
2619 / 5000
points

best option seems to contact support at this time

E
E

E

User level
Level
3
3348 / 5000
points

Try what Tamzid said or message Fizz on FB or the chat bubble again. It may take some nagging to get this resolved (unfortunately).

Antsa Randriamihaja
Antsa Randriamihaja

Antsa Randriamihaja

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76 / 100
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I am encountering this problem as well. Did you find a solution?