Answered question

When will the launch period end?

In case you ordered a sim card or still on the fence about switching, there is still time..

Hello @all,

We understand your frustration.

We're a new mobile operator still in our launch phase with everything that it entails.
We're working hard to improve, and we appreciate your patience and understanding.

Don't hesitate to message us back for any additional assistance.

Have a nice day!

Luciana

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Other answers

E
E

E

User level
Level
3
3348 / 5000
points

Nothing is set in stone anymore.

Victor Azzi
Victor Azzi

Victor Azzi

User level
Level
0
53 / 100
points

As of right now, no one knows. I think this mainly depends on how many issues Fizz has to fix.

E
E

E

User level
Level
3
3348 / 5000
points

It is undefined, as many of the services and policies seem to be.

They should give beta prices for everyone and move to intro prices only in two months otherwise they might end up losing users who are on intro prices given the outages and instabilities.

W
W

W

User level
Level
1
520 / 750
points

With beta extended for 2 more months, I would think naturally introductory pricing should be extended for at least the same amount of time.

More importantly, the fact that they are extending beta by two months means that there are still plenty of issues to address, and I would not jump to pay almost retail prices at this point.

Sylvain
Sylvain

Sylvain

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Level
2
871 / 2000
points

I also think they should compensate us. this is a beta quality network, but most of us are paying for a launch price. So you get the same service as the one that got in at beta price, but it's much more expensive.

They should at lleast give us 1 GB data / month forever. Most of us are not gonna use it anyway. So that would make us happy and it would cost them almost nothing.

Yess. Sylvain. See, that would have been a good PR move. But instead they extended the beta-pricing for the beta-users which is fine but gave nothing to everyone else who went through the two outages and still put up with no-lte and texting issues.

Gabe
Gabe

Gabe

User level
Level
1
109 / 750
points

I was told by fizz chat bubble, that they will notify us. But to keep checking back to the site as well.
I printed the chat document. It was the only time chat bubble was available. I ended up waiting around 3 hours.
Very dispointing service.

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

So many issues need to fix. The launch period is not going to end soon.

HugoLH
HugoLH

HugoLH

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Level
2
1003 / 2000
points

Awesome! Thanks for the information :)