Unanswered question

500 minutes plan to Europe not working

Purchase 500 minutes to Europe with my plan but it doesn't work, message when you dial is that I do not have permission to call this number. It shows in my account but under usage shows no data left. Never used it.
Anyone else with this problem?

Jana
Jana

Jana

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Answers

There is a separate lock on long distance calls that might be stopping you. From the account overview page click Manage, then Advanced Parameters, and see if you have No international calls enabled.

Jana
Jana

Jana

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Thanks for trying to help, unfortunately no block is not enabled

Elmer
Elmer

Elmer

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As you've seen, I have had the same issues with 1000 minutes to The Netherlands. I hope Fizz gets on this fast, but I'm not convinced they will. If you really need this kind of service ASAP, I suggest changing provider or getting an outside solution.

Sam
Sam

Sam

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Are you talking about 500min talk time or 500mb or roaming data? I don't see an add-on for talk in the travel section, only data add-on, also pay-as-you-go says talk: N/A.

 

I don't think you can make voice calls while in Europe, just use data and sms

Jana
Jana

Jana

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Nothing to do with calling in Europe but calling from Canada to Europe

MT
MT

MT

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There is no option to buy 500 Minutes to call Internationals . I think that you bougth 500 MB in data.
For international calls you can only buy in $ amount not in number of minutes

MT
MT

MT

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Here is a snapshot of Netherlands ( for example ) International call Add-on option.
It's in Dollar

Jana
Jana

Jana

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There sure is option to purchase international calls you need to look harder

Elmer
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@ M T. When I signed up I was able to select 1000 minutes to the Netherlands, costing me $5 per month. I can now see it in my account page (though it says 100 minutes instead of 1000) even if it doesn't work.

Because this is such a great deal, I figured I'd try it, but I've not even been able to place a single call so far (a month in). I feel deceived by Fizz. I understand that Beta/Intro pricing might mean some problems and issues, but not even being able to place a single call seems excessively bad, especially for a company that is basically a rebranded, existing provider (Videotron).

Sam
Sam

Sam

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Got it, I miss understood, strange that it shows "no data left" for voice plan.

Jana
Jana

Jana

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Yup, strange, waiting for response

MT
MT

MT

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These must be old plan that Fizz put on by mistakes : 5$ for 500 or 1000 minutes to Europe.
They don't exist anymore.

For those of you who want to call Europe at good price I would suggest to use voice over IP
for example voip.ms offers 0.02/minute to many European countries Line land.
The price for calling Europe mobile is much more expensive : it goes from 0.10 to 0.40 per minute.

Jana
Jana

Jana

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They clearly exist since I'm in contact with support
Way more convenient to attach it to your plan than if you need to call any time then VOIP solution.
Got that home

Elmer
Elmer

Elmer

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@ M T. If those plans were 'mistakes', they messed up big time and they should have acted the moment they discovered this by telling and refunding clients who purchased these options. Instead, I'm being told Fizz is working on the technical issue, just wait.

MT
MT

MT

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I believe that you bought it in the past.
I'm just saying that they don't offer at the same price anymore.

Jana
Jana

Jana

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NO, new plan/activation Saturday

MT
MT

MT

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Regarding voice over Ip you can use it with your cell phone if you have data plan when not a home or wifi at home. You just need to install voip client ( for example linphone that is free with no add on android )

Jana
Jana

Jana

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Yeah, pretty annoying and you need good data connection at that time

E
E

E

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Gotta let Fizz know via chat bubble or FB - that’s just crazy, it should work.

George D.
George D.

George D.

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One would hope they would issue instant credit for the month if it doesn't work but that's. not the case.
Pretty crappy service if you ask me

Jana
Jana

Jana

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No replies from support, ticket 7144

The slogan should be:
Cooperation WOULD BE a beautiful thing

Elmer
Elmer

Elmer

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My ticket, #3560, is also still unanswered.

Sam
Sam

Sam

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@MT Fizz still offers 500/1000 min international calls for $5 (see screenshot)

Jana
Jana

Jana

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Still not working and no reply from support except this generic BS

I'm very sorry for this situation.

I created a ticket for this issue and our specialised team will investigate the situation in order to help you.
We'll get back to you as soon as we have a solution. I assure you that we'll doing all for you.
Thank you for your understanding.
We remain at your disposal.
Have a nice day !

How about refund for service that never worked FIZZ ?!

George D.
George D.

George D.

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Can confirm, not working

Hi Jana Sigutova,

I just checked your account and the ticket has been sent to our technical team on 17/12/2018.

Once we have an update, we'll let you know via email.

I understand that this is really frustrating, but once we have an update, we'll also come with a solution.

Thank you for your understanding.

Luciana

Jana
Jana

Jana

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@WHIZZ

You realize that this problem was reported more then month ago and nothing happened since and you still have no problem taking new subscribers money for the non working part of the service - Right ?!

Jana
Jana

Jana

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UPDATE
SADLY NO LONGER WORKING

I like to THANK to Fizz for fixing this issue my plan is now working fine as it should
Also received email that I will be credited for the time it did not work

GREAT JOB FIZZ!

Jana
Jana

Jana

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Well, spoke too soon, got interrupted in middle of call and wasn't able to dial the same number again
PROBLEM IS BACK :(

Jana
Jana

Jana

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Just to update... STILL NOT WORKING!
Only silly answers from support like please reboot your phone and did you dial the right number?
SERIOUSLY FIZZ ???!