Unanswered question

URGENT: Need help to port number from Public Mobile

Hi,

I'm trying to port my phone number from Public Mobile but it doesn't work.
Can somebody help me FAST? it's been 2 days that I cannot make or receive calls.
I have an opened ticket with customer service: 6230.

Marjorie
Marjorie

Marjorie

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Answers

Vasilios
Vasilios

Vasilios

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Did you use your Public mobile contract number or your IMEI for the transfer?

Hi Marjorie, I recently transferred my phone number from Public Mobile as well, something to keep in mind is for the transfer to work, you have to make sure your Public Mobile account is still active, if not then you'll unfortunately have to spend money to reactivate it just to transfer it. The second bit of info you need is the account number, usually starts with 10000. Anyway, let me know if you need more help or have other questions.

Mohammad
Mohammad

Mohammad

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Did you try putting your old sim back in?
To see if its still working?

Marjorie
Marjorie

Marjorie

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My Public Mobile account is still valid until the end of the month.

I tried with both IMEI and Public Mobile account number, none worked.

E
E

E

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3
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points

Definitely message Fizz on facebook messenger to make them aware. In the meantime, perhaps also contact Public Mobile and see if you can still resume service (unless the number porting process has already begun).

Marjorie
Marjorie

Marjorie

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It told me that the numbers I gave were incorrect. But they are correct.

I contacted Fizz on FB several hours ago, I'm still waiting