Answered question

Data not working? December 8, 2018 (from 10am until now (7:30pm))

Network status says everything was resolved this morning but I don't have data at all, all day December 8, 2018. It doesn't even say 4G when mobile data is on, it doesn't say anything. When I turn off mobile data, I have a little "x" appear.

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nelson
nelson

nelson

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Try to double check that your settings are correct.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If u follow that it should help you get data

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a
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a

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Tried restarting my phone, still same problem. I haven't changed my settings - it worked just fine the day yesterday morning and every day before then, so why would I need to change my settings?

Mohammad
Mohammad

Mohammad

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Whefe do you live?
I am in ottawa and my sefvice has been fine since around 9pm yesterday

Marc
Marc

Marc

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I have 4G only, no LTE. They've still not fixed their system breakdown completely. They probably don't know where the issue really is.

ALLISON
ALLISON

ALLISON

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Even if you haven't changed your apn settings, some people who lost data after yesterday's outage have found that they can get 3G data after re-doing their apn settings. I don't know why, just that it has worked for some, and can't hurt to try.

E
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E

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3G works - I have not seen LTE in over a day.