Upgraded from 30 to 60Mbps. Went into effect in the afternoon. Lost connection to the Internet. Had to power off the modem and then turn it back on. Solved the issue, but now...
Hi Alexandre
What do the modem lights look like after losing internet?
Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the...
Hello Erik,
I am sorry about the situation you encountered.
I can see that you contacted ur support and the issue was fixed.
Have a good one!
Alexandru
Hi Andre
Is the Wifi Internet working with the other devices?
Did you try to forget the WIFI and associate the wifi again?
Did you try to reboot the modem?
You...
My internet conenction is really slow, I'm supposed to have 60mbps but after running speed tests on my laptop I get download speed of a little over 3mbps
Hi Piratheeban
Did you try to reboot the modem?
Can you try the speed with a computer connected to the modem with the ethernet cable?
It can also that the signal...
Our wifi has been very buggy, cutting in an out. My fizz application on my phone is not connecting to the modem, even though I have internet. I also am logged in on my desktop...
Hi Paul,
Thank you for letting us know about this situation.
I understand and I'm sorry for the inconvenience.
I checked on your account and on your connection signals...