Answered question

Why won't Moto G5 connect to Fizz

After activating, and then inserting the sim my moto g5 (International Edition) says "No Service" on fizz.

I have restarted the device a number of times. The device did not receive the promised 'text' message.

How can I fix this?

Updates:

1. Phone works fine with sim card from Videotron

2. Fizz sim card installed on Samsung A5 also does not want work, but says sim is not provisioned

3. Manually selecting network Fizz/Fizz_ext does nothing useful

John
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John

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I'm not sure why the other posters think it's normal to take several hours. That's only true for having a phone number ported in to Fizz, but you should still instantly have access to the network after activation using a temporary number that gets assigned during the port-in. At least that's how it works with every other cell company so I'd be shocked if Fizz was any different. Unfortunately I wasn't able to port my Ontario phone number in so I have no first hand experience to draw on in that case. What I can say for sure is that if you took a new phone number during activation there should not be any delay. I can also suggest that if the sim card is not working in a Samsung A5 either then it isn't your Motorola phone's fault. You may have a bad sim card and need a new one, or there may have been a glitch in the activation process on Fizz's end. If it's still not working this morning I would definitely recommend contacting customer service.

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John
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It is for a new number.It is not transferred from another network.

If you just finished the process (i.e. me 4 hours ago) then it can take a while (and a few restarts) before you see any signs of the network. After a while I rebooted my phone to get the actual network signal, then a while later a reboot gave me my data+mms.

Reminder: Check your Access Point Names to make sure you have the one Fizz says on their site. I got Videotron by default, and while I can't say that that was my root cause (considering after I fixed it it still took 2 hours before I got network), it definitely is more supported.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Cheers,
Max J.

I'll also add that porting a number has absolutely nothing to do with your phone, it's all on the network end. You only need to reboot your phone so it disconnects from the network and reconnects under the new number.

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It took six+ hours, but I did finally receive an email saying "Welcome to Fizz! Your activation is complete! You’re ready to roll..." I haven't yet tried the phone to see if it is actually working.

At this point I am assuming it is a delay in the sim card activation. If I don't reply back on this thread, assume the issue is fixed, and the solution was 'patience'. Thanks for the various ideas!

It certainly does sound like there was a slowdown in the activation process. Mine went through within 2 or 3 minutes back in October, but I know Fizz seems to be experiencing a number of growing pains lately. I'm glad it should be resolved now for you. As I mentioned before, if it still isn't working at this point I'd recommend contacting customer service because either things still aren't right on their end or it's possible your sim card was damaged during shipping. I'm almost 100% certain it's not your phone, as the Motorola G5 is compatible with Videotron's network and even if it wasn't you should be able to connect to Fizz Ext.