Answered question

Can I cancel my services if I wasn't satisfied? are there any penalties?

I am with another provider and I need to be sure about your services?

Ali Lavasani
Ali Lavasani

Ali Lavasani

User level
Level
0
4 / 100
points

Fizz is all prepaid so no penalties, you have 15 days as a trial period after which should you decide to cancel you would just forfeit the amount you had already paid nothing more. Since you are not on a contract you are free to leave at any time.

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Other answers

S
S

S

User level
Level
3
2620 / 5000
points

Correct, as long as you unsubscribe from your plan options then you are free

T
T

T

User level
Level
3
2057 / 5000
points

There is a 15 day trial period where you get your money back if you're not satisfied.

Jia
Jia

Jia

User level
Level
1
532 / 750
points

I think theres a trial period like @t.d. said

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

No penalties at all .

If you're not within your 15 day trial, might as well just stick with it until it expires after the month. You've paid for it anyways, and maybe service will improve and you'll decide to continue.

Is there anywhere in the official statement that it talk about the 15 days trial? My friend would like to try it before cancelling with his current provider.

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

https://fizz.ca/en/faq/unsubscribe
The bit about the refund within 15 days (and less than half of data used) is in there.

J.
J.

J.

User level
Level
3
3811 / 5000
points

No penalties. And fizz will only charge for the part of the month that you used.

E
E

E

User level
Level
3
3348 / 5000
points

I'm with this provider and I am still unsure about the services!