Answered question

Email says sim Delivered - But nothing has been delivered

New user here.
Ordered my first Fizz sim on Monday,received a email notification on Tuesday afternoon saying SIM delivered.
There has been no delivery of any kind to my address. Reading the forums, I can see this is a common and regular problem. Clearly the delivery company is telling lies about deliveries on a regular basis, presumably to get paid more quickly.
The so called chat bubble to notify someone seems to be non existent.

crystal
crystal

crystal

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crystal
crystal

crystal

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The email you received should have a place to choose "did not receive"

That tells me to go to the non existent chat bubble !
More importantly why are the delivery agents pretending SIMS have been delivered, when they haven't ?

Check around your door. Others have claimed the courier just drops it. As for the chat bubble, I agree it's hard to reach support. I wonder why they don't fix that chat issue? It should be a priority.

Suzanna
Suzanna

Suzanna

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I found mine open on the floor. My beginning of the fizz nightmare lol

crystal
crystal

crystal

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I contacted them through Facebook Messenger at 2.45pm - it is now 7.20pm and they haven't even read my message yet.
Sim Delivered notification when it wasn't delivered and zero customer service.
And yet still people make excuses for this "service"

E
E

E

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3
3348 / 5000
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I got an email stating the SIM was delivered - the courier stuck it in the window of my door. He could have rung the doorbell...