Answered question

Here we go again. Not able to send texts this time...really Fizz??

This was understandable when Fizz was in beta. Now it's unacceptable. Fizz is clearly not ready to be deployed into mainstream. I'm no longer able to send texts. Can receive them as well as in/out calls. Fizz needs to get their act straight before going out of beta.

Hello Julien Chabanon ,

We are aware that some SMS from certain providers don't reach destination. The Fizz team is working on it with the concerned providers. You can find more information on the link below:

https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues

In the meantime, we recommend that you choose alternative options to get those confirmations like via e-mail.

Thanks for your understanding.
-Bogdan

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J.
J.

J.

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I haven't had any issues with texting (other than two-factor authentication being an issue with Amazon and Google). Although I don't use texting too much. The network outage for 12 hours was quite annoying however. I avoided signing up the first few months to avoid beta-quality service. Now it seems I'm getting beta-quality service for introductory pricing. Eventually customers will have to talk with their feet.

I appreciate Fizz's efforts on all these issues, but I really don't feel they should have rolled out of beta yet. Intro prices may be attractive but not at the cost of unreliable cell service which most people really depend on.

Charlie
Charlie

Charlie

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I'm having the same problem my messenger says phone number has wrong format... What the hell... Come on Fizz I transferred my Fido line Friday and trusted your systems to be at least half decent...

Hichem Boufroura
Hichem Boufroura

Hichem Boufroura

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Is been 3h I can't text either, it seems to be an other problem coming from the provider

Thomas
Thomas

Thomas

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I'm also having this problem. Everything works but I can't send texts. I get an error message: "Message not sent. Phone number formatted incorrectly". I used the native messaging app and a third-party app and I get the same issue. 1 PM EST is the last time I was able to send a text. I guess we'll have to wait it out like Friday.

laura
laura

laura

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Same issue here...
And client service deactivated their chat icon ... we cannot contact them to have ETA on the issue !
Not cool at all!

laura
laura

laura

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@Cristinel R.
yes like 5 times

Vincent Lefebvre
Vincent Lefebvre

Vincent Lefebvre

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Hasn't worked for quite a few hours for me too.

Hichem Boufroura
Hichem Boufroura

Hichem Boufroura

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Anything new on your side , it's been 7h without any SMS

Thomas
Thomas

Thomas

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@Hichem No, sending texts is still unavailable for me since early this afternoon. Data, in & out calls and incoming texts still work though.

Hichem Boufroura
Hichem Boufroura

Hichem Boufroura

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@Thomas , thanks body same situation of yours since 12pm, think gonna be like Friday

I have the exact same issue here. Everything works fine except sending sms. Sherbrooke, Quebec area. Seems like an issue on Fizz,/Videotron end. Rebooted my phone à few times, event shutdown and let it on the counter for a while before restating it, still the same issue. I would say this started around 11AM this morning. Couldn't get any sms out since. I was going to switch my wife phone to fizz tonight but I guess I'll wait a bit more...

Hichem Boufroura
Hichem Boufroura

Hichem Boufroura

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@ Marc dont switch anyone on it. Because still not stable yet. 8h with no SMS it's unseen

holly nicks
holly nicks

holly nicks

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text messaging or sms works fine in/out

This is still not working this morning... 18h without being able to send any SMS. This is ridiculous... I'm contacting them today, if they don't solve my issue, I'm going back to Koodo!

Jose
Jose

Jose

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Still unable to send sms text. Grrrrr!!!

Jose
Jose

Jose

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Still unable to send sms texto. Grrrr!!!!

8:25 AM, it's back here after almost 20h outage. Sherbrooke, Quebec area, though it probably doesn't matter where I am.

I'd really like to have some explanation on what happened from Fizz guys... This is not something I'll tolerate another time. I'll even try to have some credits when I'll succeed to join the chat...

Charlie
Charlie

Charlie

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I messaged fizz on Facebook and they replied to me saying they fixed my problem. Try that or open a ticket through you profile. I have 2 numbers and both are working now

My texts magically started working this morning as well. While I'm glad they are actively checking the service, Fizz should really have stayed in beta mode a little while longer. Issues like this just gives them a bad name especially when starting out.

Jose
Jose

Jose

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Seems to intermittent as well... my wife couldn't send/receive texts last night and again tonight for about an hour each time.

Hichem Boufroura
Hichem Boufroura

Hichem Boufroura

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Here we go again, I can't send and receive texts from midnight anyone else?

Julien Chabanon
Julien Chabanon

Julien Chabanon

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Do not work for me right now as well. It was working this morning. It is very annoying because I am using text message for my 2 steps authenticator. I cannot login to my google account right now. And overall, sending and receiving text message with Fizz is suuuper slow. It's unacceptable. Very desapointed.