Unanswered question

We're currently experiencing network issues (Resolved)

Hey Community,

 

Currently, some Fizz members cannot make or receive calls or use their services. This is a known issue and in the process of being resolved.

 

Fizz apologizes for any inconvenience this situation may have caused.

 

Update (22:59 pm):

 

The problem is still being resolved. Rest assured that all our resources are mobilized to restore the mobile phone service as soon as possible.

 

Our customer service is closed at this time, however, we still wanted to keep you informed of the situation. More information will follow tomorrow morning.

 

Update (Dec 1):

 

Good morning,

 

Yesterday evening, November 30th, 2018, some Fizz members could not access the mobile network. The service has been re-established since 4:00 AM. Fizz apologizes for any inconvenience this may have caused you.

 

If you’re still experiencing trouble connecting to the network, simply restart your phone.

 

Fizz

 

Thank you,

 

Fizz

Whizz
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Answers

Aleksey
Aleksey

Aleksey

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Did you decide to rollout service SMS fix finally and it failed?

Emre
Emre

Emre

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Thank you for the quick response. Hopefully, this gets resolved ASAP.
I thought that all the major bugs had been resolved since the beta had ended.
Oh well ¯\_▐ ☯ ︿ ☯ ▐_/¯

Jennifer
Jennifer

Jennifer

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when will it be available?

Emre
Emre

Emre

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@Jennifer T. only time will tell...

Danton
Danton

Danton

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Any ETA until the network is back online?

Andrew
Andrew

Andrew

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Any ETA? Been one hour with no service.

Olivier
Olivier

Olivier

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Thanks for the heads up but I hope it'll get solved quickly.

Frank Michlick
Frank Michlick

Frank Michlick

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Thank you for letting us know.

I'm still in the beta, but I'm curious: How will refunds for issues like this work later on? Or does the contract feature an expected service level agreement? Thank you.

Hichem Boufroura
Hichem Boufroura

Hichem Boufroura

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Ok we keep up to see what's going on,

Emre
Emre

Emre

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Meanwhile at Fizz HQ:

=============┏(●´Д`●)┛

Employees running around screaming: AHHHHHHHHHHH!

hamidreza ghafghazi
hamidreza ghafghazi

hamidreza ghafghazi

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So many ETAs, why not one more! ETA on network restoration please!

Tim
Tim

Tim

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Wonder if we will get a root cause

suggestion: the community hub forum should be its own menu item on the home page and you should be able to sticky this post to the top so you reduce how many duplicate threads people create.

Danton
Danton

Danton

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@Frank M.
5.2 Service interruption or unavailability
Your rights. You are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours. You will have to request a refund in writing within 15 days of the end of the interruption. You are not entitled to any other compensation. The amount of the credit will be prorated based on the duration of the interruption, in the following manner:
(Monthly price of the service/Number of days included in the billing period) * Number of days of interruption
However, you are not entitled to a credit if the interruption is caused by

  • a work stoppage,
  • an act of vandalism,
  • an order from the police or any other law enforcement agency forcing us to interrupt your services,
  • any other event of force majeure or circumstances beyond our control or beyond the control of a Fizz partner service provider.

Sean
Sean

Sean

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All 3 family cells down.. is this common with fizz?

Sean
Sean

Sean

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It’s been over an hour all 3 cells are down. We need an ETA update

Leon Benjamignan
Leon Benjamignan

Leon Benjamignan

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Yup mine is down as well. Its Been about an hour.

@Sean N.
There is no ETA yet. They are working on it and this is the first massive outage.
This is also not a good thing for such a young company and with the lack of support it is really bad.

Ann
Ann

Ann

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My videotron works just fine, so it's not Videotron problem. It's Fizz only problem.

@whizz

This message should also be in the header of every webpage of this website incl details on homepage. I dont think this is a limited/small outage.

Emre
Emre

Emre

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**ATTENTION**

Manually selecting Fizz EXT-2 has resolved the issue for me.

Please let me know if this works for you too.

Good Luck!

Emre
Emre

Emre

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How to manually select a carrier on iPhone/iPad

1.From the Home screen, tap Settings.

2.Tap Carrier. ...

3.Slide the Automatic slider to the off position to start scanning for networks.

4.Select desired carrier.

Emre
Emre

Emre

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How to manually select a carrier on Android

  1. From the home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to and tap More networks.
  4. Tap Mobile networks.
  5. Tap Network operators.
  6. If prompted tap OK.
  7. Tap on the desired network.
Sean
Sean

Sean

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@Emre Y
Didn’t work for me. EXT2 not available as an option. Just FYI