Answered question
I ordered 3 additional SIM cards 3 days ago and I have still not received them. Why is tracking info not provided when they are shipped? How come the option to upgrade Shipping speed is no longer available? I have colleagues wanting to sign up and I was to bring the cards in tomorrow, but that will not happen - this is a tad frustrating. :). Any help is appreciated. I already wrote a message on FB messenger but no answer yet. Thank you
Contact them directly
Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint
Other answers
I didn't get tracking info either but I received an email letting me know that the sim card was delivered. With Canada Post being on strike all mail is slow.
because why would you need tracking?
Because sometimes (twice in a row for me) they don't get delivered.
So if you never receive them, how do you get a refund ?