Answered question

Can't select my home address

Hello,

When I try to change my address it's impossible for my to pick my real street address, it always goes to the wrong street name even when I try to manually add it by postal code and street names. I was able to get a sim card shipped to me because it let me add a custom address. But now my "home address" is wrong and I cannot fix it. Neither can support I spoke to them and the girl did not help one bit.

I know there is a link to change it, that works fine but there is no way for me to add in my real street address it doesn't let that specific address be added. It's not only a problem with fizz, Canada post and other services have the same problem with my address.

I was just wondering if theres anyway to contact someone internal to manually fix it for me or should I just ignore it?

But other than that my service is working great :)

JD
JD

JD

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0
42 / 100
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The address is only necessary to get the SIM card. Everything else is digital. One other thing to pay attention to is to ensure that the credit card will allow payments from the address that you have in your account. Otherwise if the payment doesn't go through, your service could be cancelled. There are instances of such a thing happening in the forums.

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Other answers

Since pretty much everything is digital with fizz, I wouldn’t worry too much. I had a similar issue when I moved to a newly built apartment once. It took months until my address started being accepted online.

IsE
IsE

IsE

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2
1075 / 2000
points

For credit card payments, I do not have the pick the unit number, street number is fine. You cannot even select the street number? I think I read somewhere that some people could not enter adresses because they were using chrome. Have you tried a different browser?