Unanswered question

Fizz saying I did not pay them?

I received an email from fizz telling me the payment did not work. However, I did not change my credit card and last month the payment did work without any issue. I would like to know what to do now? Thank You.

Marc-Andre
Marc-Andre

Marc-Andre

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Answers

JROCK
JROCK

JROCK

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Is your line still active? It could be a BUG if everything is still working. Remember Fizz is in Beta and there might be some bugs here and there. I would report your issue though via chat or messenger so they can log a ticket and have the issue looked into. I had a similar notification that was sent via email, but I completely ignored it.

Brian
Brian

Brian

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I too am having issues and cant find the chat bubble to contact support to try correcting the payment issues, is there another method of contacting theme?

Gabriel
Gabriel

Gabriel

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You can reach CSR trough FB messenger as well

Brian
Brian

Brian

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Sorry can't find any info on their Facebook Messenger handle, also nobody can reach me. I hope this is due to holiday in Canada and tomorrow the chat bubble will be back.

Ilaiaraja
Ilaiaraja

Ilaiaraja

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Me too having the issue and I couldn't able to make call for last 2 days. Very worst customer response setup. I never changed payment methods, it says payment failure, Totally disappointed. How to solve this

Hi Brian,

The chat bubble should appear while searching for information regarding the situation you encounter in our Solution Hub.

Also, you can reach us via Facebook Messenger.

Andreea

Hello,

The chat bubble is available on Fizz website on the faq pages and also you can contact us by facebook or twitter.

We remain at your disposal for any other questions.
Thank you for contacting us.

Have a great evening! -Georgiana

Hello Ilaiaraja,

I see that the ticket forwarded for the payment issue has been fixed. Can you check this out ? If the issue persists, please get back to us via chat.

Ionut

Ilaiaraja
Ilaiaraja

Ilaiaraja

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It looks issue is not fixed, its really annoying and I am without making phone calls for last week. It says phone is not in service. I am sorry to say that customer service is not interested to solve my issues. Please let me know is this can be fixed or not. Else I need to look for alternate option to change my service. Your chat bubbles never appeared on any of the pages you have suggested.

Ilaiaraja
Ilaiaraja

Ilaiaraja

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Please see the attachment , money was charged from my card on Nov 7th only. Why its taking so long to answer the query and still my issue is not resolved and ot able to use my number. Please suggest and provide a solution

Hello Ilaiaraja,

I'm really sorry for this situation.

I update your ticket again in order to accelerate the resolution of this situation. We are doing our best in order to solve this issue as soon as possible. We'll keep you informed by email about the evolution of your ticket.

If you want you can contact us by messenger or by chat. The chat is available on our site and also on the FAQ.

We remain at your disposal.

Stefania

Jeffrey
Jeffrey

Jeffrey

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Hi Marc and Ilaiaraja,
How were your stories ended? Did the issues get resolved? how? how many days did they take?
Right now I have been in the same situation in 3 days. Still don't see any hope.
My payment period starts on 19th, and Jan 19th payment was normal, but Feb 11 Fizz sent me an email said the payment was rejected! and they blocked my number and my web access right away!
I doubled checked with my bank and on my bank's website, that transaction is 20 days old and is perfectly normal. No rejection at all!
The worst part is, I tried my best chatting with Fizz on Facebook with many reps, spent many many hours, and smoked 3 times more cigarettes in past 3 days, and all they said is they can absolutely do nothing! They just wanted me to wait till someone contact me!
If no one contact me in 7 days, I guess I will lose my number, right?

Jeffrey
Jeffrey

Jeffrey

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Am I targeted and punished by my comments on this post? SMS (2-factor authentication) issues https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues ? I am not sure.