Answered question

Making calls outside of Quebec when on a Quebec plan?

Hi
I have a Quebec plan and am in Toronto now.
I cannot do a add-on for calls.
Do I have to add money to my wallet?
B

Baptiste
Baptiste

Baptiste

User level
Level
0
3 / 100
points
FizzWiggler
FizzWiggler

FizzWiggler

User level
Level
2
1098 / 2000
points

Hey Baptiste,

Yep I guess if you are on a Quebec plan you'll need to add cash to your wallet and pay as you go in that way.

Taking a look there and when you change your plan to say adding Canada calling it'll do just that, change your monthly plan.

Hope this helps

FizzWiggler

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Baptiste,

Have you already checked our FAQ page : https://fizz.ca/en/faq/im-travelling-outside-my-coverage-... ?

Have a great day!

Cerasela

Queen
Queen

Queen

User level
Level
1
489 / 750
points

Hey,

Follow the instructions Fizz Team provided above. But by all means, do not change your plan if this is just a short trip. Changing your plan will only be into effect starting next billing cycle, therefore, you will continue with your Quebec plan in the short run and it'll not fix your current problem.
You simply need to add money and pay as you go or buy an add-on with extra minutes.
Best of luck!

FizzWiggler
FizzWiggler

FizzWiggler

User level
Level
2
1098 / 2000
points

Yep Queen C added that key info. If you request a plan change, it'll come at the end of the current billing month.

To make calls right now, in an area not in your plan, you'll add funds to your wallet and pay by the minute.

Cheers