Natasha

  • 2 questions asked
  • 0 answers
  • 0 best answers (0%)
  • Problem with fizz customer service?

    Last week I wanted to change my plan from 8gb to 1gb of data, before my next payment cycle started (today). There was a technical issue on the website, it was saying I couldn’t...
    Natasha
    Natasha

    Natasha

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    Whizz
    Whizz

    Whizz

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    4
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    Team
    Hello Natasha, I'm really sorry to hear about this! I've verified your case and I see that it was brought to the attention of our specialized team. They analyzed your...
  • Does rollover data stay in your account if you eventually change your plan to not include any data?

    My mom has a fizz plan with 1GB of emergency data just in case. Let’s say she barely uses it and eventually accumulates like 5GB. If she changed her plan to have no data, would...
    Natasha
    Natasha

    Natasha

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    2 / 100
    points
    MichelP
    MichelP

    MichelP

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    4
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    points
    Natasha' You keep your data, if you change your plan without data. This rollover will be available for 60 days after your next date of your cycling plan.