Hi Do,
In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again to acquire the perk.
Also, you can try...
I've seen on some sites like https://www.kimovil.com/en/frequency-checker/CA that Videotron uses 700MHz bands like B12, B13, B17. I can't find this requirement anywhere on Fizz...
To me it is compatible because you have B4 band but you can try to contact the support and ask them the question but i am pretty shure they will say the same thing.
To...