AlexB

  • 15 questions asked
  • 93 answers
  • 14 best answers (15%)
  • Why do I not have any internet upgrades?

    I have no available upgrades for internet, yet my spouse has a $2 upgrade and 2x $1 upgrades (level 5). I'm also at level 5 and I'm the one that actually has the internet plan...
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    Yeah, looks like they added the $2 upgrade to my account. Too little too late and missing 3 other upgrades still. I cancelled my service today.
  • Why do I not have any internet upgrades?

    I have no available upgrades for internet, yet my spouse has a $2 upgrade and 2x $1 upgrades (level 5). I'm also at level 5 and I'm the one that actually has the internet plan...
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    Don't bother, I'm cancelling my Fizz internet. My recent experiences with support and my emails being ignored have made it obvious that Fizz is not interested in my money.
  • Why do I not have any internet upgrades?

    I have no available upgrades for internet, yet my spouse has a $2 upgrade and 2x $1 upgrades (level 5). I'm also at level 5 and I'm the one that actually has the internet plan...
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    Well as I expected I got an absolutely moronic answer from Fizz support. They closed my ticket today and said that the specialized team has determined that I do in fact have the...
  • I need help. Is this service a joke? Who can help me?

    I have been trying for 3 days already and going around in circles in your site without any help. I want to do a payment and all I got is: "You have reached the maximum...
    jorge
    jorge

    jorge

    User level
    Level
    0
    3 / 100
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    I don't think anyone here can help you. You'll have to chat with Fizz directly.
  • No notification of voicemail message waiting?

    I'm not receiving any notification that a voicemail is left when I miss a call. I did receive a text for one message a couple days ago but haven't since and when I went to check...
    Rachel
    Rachel

    Rachel

    User level
    Level
    0
    5 / 100
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    @Eric, exactly. It's been over 5 months now and they still haven't made use of the standard voicemail notification. I'd love to hear Fizz's reasoning for this.
  • Why do I not have any internet upgrades?

    I have no available upgrades for internet, yet my spouse has a $2 upgrade and 2x $1 upgrades (level 5). I'm also at level 5 and I'm the one that actually has the internet plan...
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    I chatted with them earlier. They've forwarded it to their "specialized team." I'll update this post when I hear back.
  • Is there a way to turn off community forum notifications off by default?

    It's a little annoying to be honest. Notifications should be built-in to the forum system, not spammed to my email. I'll randomly get emails for months old posts with new...
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    @Vincent, that's just to unfollow the post, not to stop receiving all emails from the community forum.
  • Why do I not have any internet upgrades?

    I have no available upgrades for internet, yet my spouse has a $2 upgrade and 2x $1 upgrades (level 5). I'm also at level 5 and I'm the one that actually has the internet plan...
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    Well they replied to my email asking me what I meant and then closed my ticket. Great.
  • Why do i have only access To messenger on lte network ?

    I cant access Google or anything other than messenger ... what do i do ?
    Clément
    Clément

    Clément

    User level
    Level
    0
    1 / 100
    point
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    That's a strange issue. Make sure your APN settings are correct and that you don't have anything running in the background that might interfere with your connection, like a VPN...
  • Why I can't put my code reference, when i buy the sim card.?, i have one, but the box was desactivated..

    Excuse me, about 10 minutes, I buy the sim card, I paid and when I decided to put my code reference, the box was desactivated, would you insert this please.. Thank...
    Elena
    Elena

    Elena

    User level
    Level
    0
    1 / 100
    point
    AlexB
    AlexB

    AlexB

    User level
    Level
    2
    1386 / 2000
    points
    You can only use referral codes for internet for now.