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Whizz

Nous sommes une équipe de modérateurs qui travaillent pour Fizz et modèrent la Foire aux discussions Fizz//

We're a team of Whizz's who work for Fizz and moderate the Fizz Community hub.

  • 64 questions asked
  • 2976 answers
  • 1554 best answers (52%)

  • Double payment and error about payment?

    I received an error about payment failing today, but I have already been charged twice on my credit card?
    Yankee
    Yankee

    Yankee

    User level
    Level
    0
    25 / 100
    points
    about 3 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    7 answers
    Author name
    Yankee
    Date
    February 28, 2021
    Hits
    viewed 37 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Yankee, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can have...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Charged twice ?

    I was charged twice
    Florian
    Florian

    Florian

    User level
    Level
    0
    0 / 100
    points
    about 3 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    4 answers
    Author name
    Florian
    Date
    February 28, 2021
    Hits
    viewed 20 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Florian, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Payment failure?

    I was charged twice then received an email saying the card # didn’t work. Also, impossible to access the chat.
    Patrick
    Patrick

    Patrick

    User level
    Level
    0
    1 / 100
    point
    about 3 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    5 answers
    Author name
    Patrick
    Date
    February 28, 2021
    Hits
    viewed 20 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Patrick, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Why did my valid payment details fail? Why was I charged twice?

    Ubiquitous problem this morning: Received email that my valid payment details failed. I was charged twice(?)
    Marcus
    Marcus

    Marcus

    User level
    Level
    0
    2 / 100
    points
    about 4 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    4 answers
    Author name
    Marcus
    Date
    February 28, 2021
    Hits
    viewed 31 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Marcus, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can have...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Why twice?

    I got a email saying my payment didn't go through but if I looked through my credit card statement, I was charged twice! Please fix this!
    Jacob
    Jacob

    Jacob

    User level
    Level
    0
    1 / 100
    point
    about 4 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    1 answer
    Author name
    Jacob
    Date
    February 28, 2021
    Hits
    viewed 7 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Jacob, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can have...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Why i had a double paiement ?

    I received an error of paiement text but on reality, i was charged twice
    Maxime
    Maxime

    Maxime

    User level
    Level
    0
    1 / 100
    point
    about 4 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    1 answer
    Author name
    Maxime
    Date
    February 28, 2021
    Hits
    viewed 89 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Maxime, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can have...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Payment failure but charged twice??

    If this is my third question, im sorry. The two first tries didnt seem to work. Anyway, Ive been charged twice yet I also received a payment failure.. Whats happening ?
    Alex
    Alex

    Alex

    User level
    Level
    0
    1 / 100
    point
    about 4 hours ago
    Category
    About my account
    Category
    Payment
    Answer count
    1 answer
    Author name
    Alex
    Date
    February 28, 2021
    Hits
    viewed 15 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Alex, Apologies for the situation encountered and for the double charge. Checking your account I can see that you have been indeed doubled charged. Because of this...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Duplicate payment?

    I received an email stating that there's a problem with the credit card and the payment is failed but I found that I was charged twice for the same amount. Can you please fix...
    LastEden
    LastEden

    LastEden

    User level
    Level
    0
    1 / 100
    point
    about 4 hours ago
    Category
    Internet
    Category
    Internet-Others
    Answer count
    2 answers
    Author name
    LastEden
    Date
    February 28, 2021
    Hits
    viewed 9 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello LastEden, Apologies for the unpleasant situation. I have verified the account on my end as well and I have created a ticket towards our technical team so they can...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Double charge?

    Like many others, I was double charged and told to review my payment options. Please fix this problem. Will you be offering an explanation as to when this will be resolved to...
    Matthew
    Matthew

    Matthew

    User level
    Level
    0
    12 / 100
    points
    about 4 hours ago
    Category
    My Mobile
    Category
    Mobile
    Answer count
    1 answer
    Author name
    Matthew
    Date
    February 28, 2021
    Hits
    viewed 12 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello Matthew, Apologies for the situation encountered and for the double charge. Checking your account I can see that you have been indeed doubled charged. Because of this...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

  • Payment charged twice

    Good morning, I received an email saying my auto-payment failed and the system asked me to update my account, but my payment method is still valid. Instead, I was even charged...
    kun
    kun

    kun

    User level
    Level
    0
    0 / 100
    points
    about 4 hours ago
    Category
    Internet
    Category
    Internet plans
    Answer count
    1 answer
    Author name
    kun
    Date
    February 28, 2021
    Hits
    viewed 10 times
    question
    q
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello kun, Apologies for the situation encountered and for the double charge. Checking your account I can see that you have been indeed doubled charged. Because of this, a...
    Author name
    Whizz
    Date
    Answer likes
    answer
    a

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