Fizz service is 100% online
Here we are users
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution... View more
I need to send the taxing breakdown to my employer, in order to be reimbursed, and I can't seem to find the right bill with such information. View more
Go to see your transaction history
To see a list of all your Fizz transactions:
- Go to My Plans in your Fizz account.
- If you have more than one plan, choose the... View more
I was wondering if they would come to my house to install the modem and everything if I take an internet plan, during this crisis. Thank you. View more
You cannot do much.
You must wait 20 hours to be able to reschedule
Fizz cannot do much, it is like teksavvy, ebox and the others
They put an order and "hope" the... View more
Hi Gregory,
I will try to book couple of weeks before, you need to connect a check the slots are availables
- Log into your Fizz account and click on My plans.
-... View more
I just logged into my account for the first time since I moved last week and for some reason I don't see that my internet plan has been transferred to a new address... all it... View more
Hello Emma,
Apologies for the encountered issue.
I have verified your account and I see that a colleague of mine has created a ticket to our technical team to investigate... View more
I'm moving to another apartment where I will have internet access through another account. Can I pass on the internet modem and plan to the new tenant of my old apartment? View more
Normally you cannot, since you need to give your account and change the email and the credit card informations.
Try to contact the support to validate with them.
- Go... View more
Could you please cancel my order and refund me? I am no longer interested. Thank you
I am currently booked for installation on April 1st, 2020 in the evening.
I can't... View more
Hi Sylvain,
Here, on the community hub, we are Fizz users, just like you.
You can reach the costumer service here:
https://fizz.ca/en/faq/resolving-issues#1... View more
A Fizz technician was supposedly coming today @ 7:30 to do my installation, but so far no one has shown up. I wasn't sure that the appointment day/time would be maintained due... View more
I recently moved to a new apartment, and while the technician from fizz tried to connect the modem, he mentions there is no entrance for the cable from Vidéotron any where in... View more
Yes contact the support, since the technicien must install the cable if not present
Try with this instructions, I tried now and I was able to have the chat bubble.
.
- Go... View more
