I need to reschedule my installation appt that is supposed to be tomorrow evening as I now have to work. When I try to reschedule online, it will not save the changes. View more
Hi Shawn
1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future... View more
I will be moving on Jan. 30th and have scheduled a change of address on Jan. 29th, however it says my account at my current address says it will be deactivated on the 28th. This... View more
Hi Inna
You can cancel your moving and reschedule a new one
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
1- Log into your... View more
I can´t add the number of my new apartment that I moving . At FIZZ website shows all the numbers units but doesn´t show 212. So How Can I add my unit numer?
Thank... View more
Hi Macedo
Do you know if the previous tenant had Fizz internet ? Since it this was the case, probably did not moved or cancel it.
Try to contact the support and ask... View more
We were misled by a promotional email offering 200 mbps unlimited internet for $42.00 per month.
After processing order I find that the $42.00 was for 15 mbps and not 200 mbps... View more
Hi Philip
You must do it your self
To reschedule your technician appointment:
1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you... View more
Hi, I want to sign up for fizz internet but my adress is not recognized, service is available to all my neighbors and even the unit above me(i live in a duplex) but for some... View more
Hi Giancarlo
Here we are users
This is the texte from the guide
"Know that Fizz is unfortunately not available in buildings identified as commercial.
If Fizz... View more
Hi Em
With the weather conditions, the technicien will have a lot of difficulty today.
If the appointment was not respected you need to take a new appointment, the... View more
Home Internet installation was scheduled today 12-5 PM but the technician didn't show up. It says on the website the technician will call if they are early or late but no calls... View more
Hi Changyeob
If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h passed since the appointment was... View more
Can anyone tell me if a router is better than wifi extender to pair with Fizz modem ?
I have problems in my home with reception and i need something to make it work in other... View more
Hi Victor
You are better off with a router than a wifi extender.
Asus make good routers, with more functionality compared to the Fizz Modem
This one is not bad Asus... View more
I unsubscribed from my internet plan with Fizz and I'm wondering if there is a cost to return the modem at the Canada Post office or will the clerk just scan the code and I... View more
Hi Remi
Sorry the technician might be late due to difficulty with previous installation, today it seems that the tech had problems with the installations
If the... View more
