It is very disappointing to wait for the technician to come for more than 3 hours and then they simply do not show up. We have scheduled the appointment on January 7 and now we... View more
Hi Mohamad
Sorry this has happened. It seems the technicians missed quite a few appointments today.
If no one comes today, you will be able to reschedule another... View more
Recently find that the fizz wifi app doesn’t connect to internet, I paused the wifi on one of my device earlier through the app and now the app opens but is unable to connect to... View more
Hi Alex
It seems to happen to others too. You may try uninstalling and reinstalling the app.
You can also try restarting the modem. If the issue continues, you will have... View more
I paid for my wifi on Thursday October 29th thinking that they would come install it this weekend but they're only coming next Saturday November 7th. that's more than one week... View more
Hi Jessica,
you need to check every day if a new time slot will be available.
To reschedule your technician appointment:
1- Log into your account and go to Manage... View more
The wifi app “can’t” connect to any of my devices, even though the wifi works great. This seems to be a major issues, but nothing is done. Maybe they want me to “switch” to... View more
Hi Alexandre,
I understand and I'm sorry for the inconvenience.
Do let us know in detail, what error do you encounter with the Fizz Wi-Fi app, what does it say on your... View more
Hi, I recently scheduled an appointment for sept 23 in my apartment but I accidentally gave the wrong address. I am trying to reschedule and it is still using the wrong address... View more
You do not have this options,
You can try to contact the support
Or
You can cancel and recreated a new subscription
You can contact Fizz support by chat, from 8 AM to 9... View more
Instead of configuring restricted hours for home internet with the application, is there a way to define duration period for the day (ex. max 3 hours per day) ? Thanks View more
I was wondering what internet speed/ plan will be best for me and my 3 roommates who all do online school and needs to have access to the fastest uninterrupted connection at all... View more
Hi Zeynep
Based on your number of devices and roommates, I would go with the highest speed 120 Mbps.
In case you didn't already know, Fizz uses the same cable lines as... View more
What chat room? The support?
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right... View more
Hello Laurence,
You can follow the tips that Jacqueline gave you. If still won't work, you can also try to uninstall the Fizz WiFi app, restart your phone and reinstall the... View more
Jorge,
Have you already reseted your modem?
Insert a pin into the reset button (located back in the center of your modem) 35,40 seconds and released it after.
Wait 3,4... View more
