Hi Ron
This can be caused by interferences and/or kind of wall, I personally find the the problem with the modem is the lack of external antennas, which penalize the... View more
Hello, i am moving next month, do i need to schedule an appointment with a technician? Do i need a new router or can i just use the same one? View more
Hi Eleemi
Yes you need to bring your modem a take an appointment
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
1- Log into... View more
Hi Momoku
If you unsubscribed to home internet by mistake, you can go back on your account to cancel the unsubscription order.
If any questions, you can Live chat with... View more
I'm in my second week of 60Mbps download / 10Mbps upload internet service, and now that I'm back to working from home, I'm attending conference calls daily. No matter how close... View more
Hi Devon,
I understand and I'm sorry for the inconvenience you're currently experiencing.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the... View more
I’ve been presenting many issues on my end, I reached out to support in previous weeks and they managed to send a technician to replace my modem ( the wifi connection drops... View more
Thanks guys for the tips , however as I mentioned before , I have already tried with all the browsers available (chrome , safari , Firefox , edge and internet explorer in legacy... View more
I've been trying to make a payment for 2 days and I keep receiving emails from Fizz saying my payments did not go through.
I've spoken with customer support at least 3 times... View more
Hi Yu-Yuen
Did you associated your new credit card with your plan?
This is the full procedure
If you need to add a new credit card
1- In your Fizz account, go to... View more
I wanted a new home internet connection for my address. There was a previous tenant who left yesterday and said that the fizz connection she had has been transferred to her new... View more
Hi Subash,
I'm sorry to learn about the inconvenience you're experiencing.
In this situation, I highly recommend and kindly invite you to contact us directly so we could... View more
Hi Siham
If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your... View more
Fizz service indicates there are no outage. But I have no Internet? tried the trouble shooting, now I can't even connect to the modem itself. Only the 2.4 ghz, power and... View more
Hi Julien
Sorry you are having internet issues.
Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from... View more
I am moving from Vancouver to Montreal and would love to have my internet set up before I arrive. I was wondering if, since the building has Videotron enabled, can it be turned... View more
Hi Annika
Yes it can be used with Fizz, however, someone must be there to receive the modem, the tech must pass to check the line and deliver the modem
https://fizz... View more
