Hi Hoang
Yes the modem can be tested remotely from support, if they find that it has some problems they will schedule an appointment with the technician
Remember all... View more
Hi,
I'm moving into an apartment that is fairly new and ran all the cabling to every unit to a panel in a closet. I scheduled a self-installation appointment, and realized... View more
Hi Aleksey
You do not need to run the cabling yourself. The good part is once you've done it, you can install the modem where you want it. The cabling from the outside line... View more
The modem is currently at a lower level from our offices in our house. I would like to know if there are other wall connections available on different levels so we can switch... View more
Hi Bruno
If you have the cable connexion you can, otherwise you need to pay to add a new outlet
"Note: Instal the first outlet (or relocate the existing one) is free of... View more
Hello jason,
I am sorry to hear about the unpleasant situation.
Regarding such matter, please reach us directly by Facebook Messenger/ WhatsApp/ Apple Business or our live... View more
Hi Chaban
Did you connected for 15 minutes before try to use it?
If any changes have caused a problem, you can factory reset your modem at any time.
Using a thin... View more
Sorry for all the questions this morning but I'm a brand new client and have tons of interrogations lol!
So as mentioned in the question how is it on your side? I find that... View more
Sebastien
If you are doing a research in the forum you will see that the wifi it is the most common problem.
The WiFi signal is mediocre/sufficient nothing more.
The... View more
Can I get a basic modem (older model) when I sign up fro Fizz internet or is there only 1 kind available? I currently have the Helix modem and it gives me headaches because it... View more
Hi Alexandra
All FIzz home internet customers use the same modem: Hitron model CODA-4680.
I have been using this modem for almost 2 years without any issue.
It does not... View more
I cannot connect to my Fizz wifi anymore. I tried unplugging the modem, and the factory reset which did not change anything. The modem seems to be working because the lights are... View more
Hi,
Is your problem resolved? If not, please let us know. If yes, please chose the best answer and that will close this topic. Have a great day ! View more
