Hi everyone,
Is some have an idea why we lose connection from connecting to modem via app mobile or via browser. My Wi-fi is functional, and I connected my PC via ethernet... View more
@Rohan,
Did you try to see connected devices with your App on your mobile phone, if yes, I'll suggest you restart your modem and try again.
Regards
Mo View more
Good mornig, To optimize the modem life span and save the power consumption, should the idle modem being turned off during bedtime or vacation, then resume upon back online? or... View more
For the power consumption you will better of to turn off
For the night I will keep on in this way if an update will be pushed you will not notice the reboot View more
It’s been several hours and the downstream light is still flashing.....
We did have a power outage last night , could there be a network issue?
My router is plugged in... View more
Joe,
I had this problem 3 months ago and I solved it .
I did a rest of my modem.
The reset button is located back in the center of the modem.
With an needle insert in for... View more
Modem works fine, internet connection from back has problem be ause wifi or Ethernet not working. Problem with WAN, PLEASE HELP ASAP I'm 4+ hour without internet I have to work... View more
Hello Sahil,
I really apologize for the situation you've experienced.
I have checked your account and I can see that you've contacted our support department and they... View more
Hi Deniz,
To change your wifi network name (SSID), go to http://192.168.0.1/ and logon with user cusadmin and your network password.
Click on the 3rd tab on top (green... View more
Will both Videotron and Fizz modem work at same time connected to cable? Or is there something at the head end that must be switched from one to another? I ask because I also... View more
this might help u
https://community.fizz.ca/questions/2197180-sine-belong-quebecor-swapping-videotron-internet-fizz-internet-require-anything-particular View more
Hi Deniz,
Here you can read:
https://fizz.ca/en/covid-19
"There is no impact on the delivery of SIM cards and Wi-Fi modems. Rest assured that our technicians and... View more
A technician was supposed to come to install a modem 2 days ago but no one showed up and I’m trying to reschedule ever since but I don’t know how. What can I... View more
Hello Laurence,
I'm truly sorry to hear about it!
I've just checked your account and I see that you had a scheduled appointment on March 26. For the moment, the option to... View more
