I had an appointment from 17h to 21h and one showed up either call it is like the appointment never exist. Is like that the service you're are planning to provide? View more
It's happen sometime when the Videotron technicien other appointment before take to much time.
You have no other choice than reschedule another appointment.
To... View more
I’m very picky with the modem and router. I was wondering is Fizz allows customers to use their own modem and router combinations instead of theirs.
In short, Can I used my... View more
I’m not sure about the modem, you might have to use the one Fizz provide. For the router, however, you can use your own. The steps are described here :
https://fizz... View more
Hi, I want to switch for Fizz internet. I would like to know how much time does it take before I receive my modem/router once I ordered it? I need to know because I want to time... View more
You need too take an appointment usually 1-2 weeks
The videotron tech must came to your home to test the cable and he will give you the modem.
You can overlap the 2... View more
Right so my neighbour came over to mine the other day, and by accident she tripped over my modem, effectively breaking it, I think--the cable at the back (not the power cable... View more
I need to open port 1802 to allow incoming connections to play a game named Fantasy Grounds. I went in the router settings under port fowarding and created a rule that i think... View more
Ensure your local IP address 192.168.0.11 is the correct one.
Closest Hitron manual?
https://www.justanswer.com/computer/cb5wk-looking-configuration-manual-hitron.html... View more
I followed the instructions from the box.
After step 2, I waited more than an hours and the LEDs never turned to what is described in step 3.
I was able to connect to the... View more
The technician from Videotron tested all the coax.
There should be only one coaxial cable line that the technician needed to test.
Make sure this cable is tightly screwed into... View more
After plugging the modem into a working outlet, you should start to see at least the power light come on.
The Fizz modem does not have any user serviceable parts.
Customers... View more
After disabling the WiFi from the modem and using my own router, the internet seems to be stable for now. Almost cancelled my internet service because of this modem though. View more
Very interesting. Since fizz is a company where the user must do most things on his own, you would expect the modem/router to be as solid as possible. Hopefully by talking about... View more
