There are no appointments available before 2 weeks and I was hoping to get internet ASAP. I don't really understand what the appointment is for if i'm doing self installation... View more
Can you please advise how this works exactly. I have subscribed to an internet plan and have installation scheduled for tomorrow. I thought this was done online but I never... View more
Hi Tina
No worries. The install technician will be bringing the modem to your place during the installation appointment.
You can see more info here: https://fizz... View more
I returned my Wifi modem back, why still receiving a reminder that fizz company did not receive it ???
As I checked the post track number, it has shown it is delivered on 30... View more
The technician came in but nothing was installed. We didn't have what we needed at home. We didn't reschedule. Come to find out I've been charged 57.61 out of my account this... View more
Yamba,
Is it an outage in your area?
You have forgotten to set your credit card information? The delay to bet back the service when you do a payment too late is at least 2... View more
Hi Yamba
Please logon your account to check your plan status.
If service is suspended and you need to update your payment info, here are the instructions:
Here are... View more
Hi Jeanne
Did you cancel your installation appointment or did you unsubscribe?
If you cancelled your appointment, you need to wait 24 hours before you can schedule a new... View more
Hi Alexandre
What do you mean by locked? Is there a problem? Is it changing channel?
The Fizz modems comes with 2 wifi bands: 2.4 GHz and 5 Ghz
and automatic band... View more
Hi Chris
Try turning off all your devices first. Wait a few minutes before restarting.
If nothing changes, do a factory reset of the modem (press and hold the small... View more
Hi again Francois.
Fizz modem is able to provide internet simultaneously by cable on 4 different devices and by WIFI on 2 bands: 2.4 and 5 GHz for a total of 253 devices... View more
