Hi Renata! Thanks for your fantastic question.
The best way is to check name and address appearing to your credit card billing then copy perfectly this.
It's been a... View more
Just order my sim, made sure to enter the referral code and I am now waiting for the sim. Is it normal that the code does not show in the referral section?
Thank View more
Yes it is normal, the code must be insert at the activation, therefore, the code insert at the SIM order is useless.
Please to do not forget to insert at your activation! View more
Hello, we would like to open two mobile accounts and one internet account with Fizz. We are presently with videotron and we would like to preserve and transfer our phone numbers... View more
Here we are users and Fizz is 100% online, where the majority of the tasks are suppose to be done yourself.
I will post some guide and you can start from there, you can ask... View more
Hi,
Is the SIM card available for purchase at Couche Tard?
https://fizz.ca/en/couche-tard-sim
Or is purchase from website (a few days for delivery) the only option in... View more
I believe that Fizz uses Canada Post in Quebec City, and in this period I will expect a week delay, at least.
Some providers they refund the days that you did not use the system. View more
Hello,
My permanent home address is in the green zone, but for covid-19 I am stuck at the cottage in which the mailing address for here is red zone. Would I still be able to... View more
Carolyn,
Yes you can.
I did that when I signed up. The adress of delivery for the sim card can be different from the coverage address.
I had my sim card... View more
Twice now I've tried to schedule an appointment with Fizz.
The first time, they claimed the technician has knocked, which they haven't because I've been home all day.
The... View more
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
.
- Connect to your Fizz account (if you have more than one, connect to the one that has the... View more
Guy's i dont know how I did it, but I made it to grade 2and got 50 points!!! I dont know what it means, but I'm histatique!! What a great start to a day! Thanks Fizz!! View more
Hi Carole09,
Congrats! This means you have received some new upgrades which you can activate for your next renewal:
- 500 MB for your mobile data plan.
- $2 off for your... View more
Hello Julien,
So sorry to hear about the issue you are experiencing.
I see that you contacted us via live chat on April 17th and a service call was set up. Should there... View more
Can Fizz send me the modem directly? I don’t see why bothering with a technician just to give me the modem in person and me installing it.
A box delivered at my door Amazon... View more
Jimmy,
When you order Fizz internet plan, You need to choose an appointment with the technician for the date of installation.
If you choose the free auto-installation, the... View more
