Hi Rachel,
I understand and I'm sorry for the inconvenience.
If that is the case and the SIM was not delivered, I invite you to place a new order for a 2nd SIM card and I... View more
As title. How early must I order and pay to get the modem and internet? Also, is there a way to see know whether Fizz can service Vaudreuil-Dorion in Quebec? View more
Hi Maxime
If videotron internet is available also Fizz will be available
To find out if you are eligible for Fizz internet, you can simulate a registration https... View more
I need to buy a Sim card. I realize this has been asked, but it's been a month since... Is there still nowhere to buy a Sim card anywhere in the ottawa/Gatineau region?!?! It's... View more
Hi Eric
Sorry your choices are limited for now.
1 - Online
2 - Get someone to buy it for you.
Fizz and Couche Tard have made SIM cards available to other areas outside... View more
Hi, I have an appointment to set up internet tomorrow morning. Since we haven't started living there yet, I need to see a receptionist to pass me the key of our apartment... View more
Hi Mayu
not you cannot change the appointment hour, if there is a cable inside the apartment the tech probably do not need to access it and he will make all the connections... View more
I want to port my number which is a additional line on my spouse roger account to Fizz. In this case do I put my spouse account number? and does it effect his number in any way... View more
Hi Masooma
NO, do not use the account number
You must use the IMEI and the phone number
During the activation process, here’s how to keep your current phone number... View more
Technician never came, then I received an email saying that I missed the technician, although I've been up since 7am waiting for him all day long at home? How it that possible? View more
Hi Martin
that it is the default message.
tomorrow you need to plan a new appointment, sorry for that
Probably the tech has a problem with a previous installation... View more
Hello Sarah
Unfortunately No sim card comes with phone numbers, you have to either transfer your already in use cell number to your new cell provider or choose a new cell... View more
I am trying to order a SIM card in PEI, but it says that it’s outside their shipping zone. I then thought I could get it shipped to NB to a family member and they could ship it... View more
Hello Karine,
Fizz is a budget Videotron subsidiary. As such, it uses Quebec's infrastructure mainly as its base and uses partner networks for connectivity outside that zone... View more
We scheduled an appointement with the technician too come and deliver the modum today, between 12 pm and 5 pm. However, they never showed u. I do not want to reschedule and we... View more
Chris sorry for you..
You must wait tomorrow and reschedule a new appointment
https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
To reschedule your technician... View more
