I have my old number from another operation , and still this number unused by any mobile operation, how can I use that for my new fizz sim card? View more
On average I use the phone maybe 15 minutes a month so adding unlimited minutes for $7 seems rather much for my use. I cannot see "addon" prices until I get my sim so I was... View more
Hi Veper,
Calling add-ons are not expensive, like $3 for 60 minutes or $10 for 300 minutes.
If you put money in your account wallet, pay-as-you-go calls are $0.25 per... View more
It is 5 days that I want to buy home Internet but at the time of paying, I received the message say that the payment is denied. Today, I communicated with the one specialists in... View more
Hello arash,
Checking your account I could see that the information and the documents you've sent were delivered to the team dedicated with this kind of errors to be... View more
I believe I completed setting my appointment but I haven't received any email regarding it ever being placed, is there a way for me to check if it was successful ?
I was... View more
To view your Fizz technician appointments:
1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all... View more
I change my house and address. I changed my address in my credit account but finally I have a message in my profile that the payment is denied. Is there any telephone number... View more
Are you sure that the new address is changed in your credit card?
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by... View more
My family want to join fizzz (3 new plans), is it better to add them to my plan or that they use their own account?
On one hand we get the 35$ of reference, but on the other... View more
So the bonuses are not shared. The upgrade bonus is earned in the account, and can be used in only one plan at a time.
When you are at level 1, you have one 250 mb upgrade... View more
A technician is supposed to come to my house today between 12:00 P.M and 5:00 P.M . Will I be getting a heads up saying that the technician is on his way to my house ? Just... View more
Hello Katherine,
Thank you for your question.
Sadly you will not receive a heads up. Technician "should" arrive within the time frame provide. Please note that sometimes... View more
Have you give them a number to reach ? The technician will probably try to call you if there is no answer at the door. I think you should leave him a note on the door with your... View more
Hello,
I'm a new customer and I have an internet plan with you. I am moving on the 28th into my new apartment and I had scheduled an appointment to install in the evening of... View more
