I was not able to change my plan on due date and when I tried to change on 1st day of billing cycle they suggested me to change on next month. View more
Contact the support, since you cannot change only 48 hours prior the renewal.To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to... View more
Hi Fizz,
I changed my plan before the billing cycle to Canada coverage and 4 GB but it didn't work. Im still seeing the old plan.
I need to travel to Ontario next week... View more
Here we are users, you need to contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution... View more
I understand that you can add a new Fizz member to your existing account, so that you would then manage their plan under your account. However, I was wondering if it would be... View more
I think we are not allowed to do this. You would have to create a new plan and cancel the existing one.To be sure, you can ask your question to Fizz customer support. The idea... View more
i cancelled my appointment for the tech to come bring the router this Saturday, but i have no confirmation that my account and subscription is also terminated and a re assurance... View more
Hello Kaline,
I see that your home internet order has been canceled now and the full refund has been made. You can see the refund in your canceled plans transaction history... View more
I want to request a sim card, I already have internet with Fizz, but when selecting my address I don't see the apartment number. How can I update this information? View more
If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad. ps: The referral is valid when you create your plan. View more
My account says I have 0 Mb of data left, 0 minutes of voice and 0 available SMS left for the next 22 days.
That's impossible as yesterday I didn't use my phone at all and had... View more
Bonjour, j’ai deja une carte SIM avec un numéro de téléphone associé qui me servais de ligne secondaire.
Cependant je n’en ai plus besoin et j’aimerais importer mon numéros... View more
Je vous conseille de contacter le service à la clientèle pour cette requête.
.
Rendez-vous à cette page (https://fizz.ca/fr/nous-contacter) où vous trouverez la procédure... View more
They desactivated my line and are not able to process the payment back, so I don't have a line anymore? That's a big issue. Plus, the chatting team has NO power whatsoever to... View more
You can set it back exactly the same way you set it to 0. Go to My plans, choose the plan to update, click on Manage then Modify plan. Do the necessary updates and save. The... View more
I have the following plan:
Data: 2 GB
Voice: Unlimited minutes
SMS: Unlimited text messaging
Coverage: Canada + USA
And can no longer call the USA. I've tried... View more
You must contact the support, since they have planned same maintenanceCHATGo to this page https://fizz.ca/en/contact-us, if you are not connect loginWait 5 seconds for the... View more
