hi i changed my coverage plan from quebec to canada and usa and on the next billing cycle they charged for the new one but i am not able to make calls to the us View more
If it's not working in next billing cycle, please visit https://fizz.ca/en/faq/resolving-issues, wait a few seconds until you see the green bubble on bottom right, click it and... View more
Hi Victor,
I assure you the connection to our site is safe but just to reassure you I'll open up a ticket in order for our team to investigate this.
Thank you for your... View more
I unsubscribed my plan (because I want to get a new number by transferring an existing number from another carrier). The old number now does not work (good), but the data still... View more
It maybe needs some time to be terminated.
Otherwise, you can contact Fizz by:
https://fizz.ca/en/contact-us.
wait 15 seconds till you see a chat bubble.
Good luck! View more
Fizz just did other change.
When you go to my plans --> Manage ---> Adjust Plan. Please do plan change carefully because "next" equal to CONFIRM. WHY Fizz did such as... View more
Your Help page tels me to go to https://fizz.ca/reactivate to reactive my account but the page gives me a 404 error.
Same thing with the URL in french.
Please fix this I... View more
Hello David,
In order to reactivate your plan go to your account and click on "Reactivate" button. I've just tried on my end and I can confirm you that it is working.
If... View more
Hi Reza,
Unfortunately, we are unable to change your name on the Service Agreement.
The only way that you can do that is to change your name from your account and then... View more
I am unable to adjust my plan. I know that it will only take effect in the next billing cycle, but when I follow the steps of manage -> adjust plan -> change plan, I get an... View more
Hi Steven,
There is no issue on the website with the change plan requests.
Can you please try with another browser and get back to us by chat or by Facebook Messenger... View more
According to Fizz, the current bucket in use is the bucket that have a small blue arrow on the top left of the bucket. I currently have the 250MB upgrade bucket at the top and... View more
Hello,
last week(wednesday?), I registered for your services, I paid for a SIM card, and then paid to have it delivered in under 2 hours. All of that was done very quickly... View more
I have the exact same issue, it's been a week since I activated my sim and I still have no service. Fizz supports replies telling me they are "looking into the issue" and will... View more
Is it possible after choosing a new fizz number, to then switch your number to your old one? Or do you have to reactivate with a new SIM card in order to keep your old number? View more
Hi @all,
You cannot transfer your number to Fizz on an existing plan that you have with us.
So, if you want to transfer your number, you'll have to create another plan... View more
