can't call a 11 digit phone number, msg recording says " your current plan doesn't allow this call, please sign into your account and adjust it" after signing in where do i... View more
Sorry You have the international calls disabled
You also need to activate the International calls option of your plan. To do so:
- Go to My Plans in your Fizz account... View more
I cannot change plan communication preference from email to text on setting section in my account.
see an attached image for detail.
any suggestions? thank you. View more
I made the changes for account and mobile communication preferences and saved them, but when I logged back, the changes were gone, and the communication preference was back to... View more
Hi. I have activated my Sim couple months ago. Everything is working fine. And now I get e mail and notification on my fizz home page, saying I need to activate my Sim card... View more
Dans le cadre des leak d'information (Desjardins, Capital one).Es-ce possible de mettre un code de sécurité(ou quelque chose) pour que si quelqu'un qui se fait passer pour moi... View more
POur votre information, vous êtes sur le forum anglophone. Il y a 2 forums chez Fizz. Pour le forum francophone, il y a un bouton FR en haut à droite à côté de votre pseudonyme. View more
You should contact the supportTo chat with us, make sure that:
You're logged into your Fizz account.
You're active on a help page. https://fizz.ca/en/contact-us
You're... View more
J'aimerais respectueusement vous faire une suggestion: Pourriez-vous faire en sorte que la bulle d'aide puis être flottante sur la page web. Ceci permettrait de la voir... View more
Bonsoir,
Merci beaucoup de votre suggestions. Je viens de la remonter au département concerné.
Vraiment navrée pour le soucis rencontré. Je vous assure que nous... View more
Hi Catherine,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on... View more
Hi jonas first ... you need to know that in 2018 crstc made a new law under mobile provider for canada now it's totally illegal to sell a phone with a sim locked plus if you... View more
i was recent change my plan, 2gb to 4gb in the page only, But I just can see 250Mb what happened?
Last month I couldn't use all the service. I was contracted 4gb and minutes... View more
As other said, your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle. Also note that any change to your plan must be... View more
Au début, j'avais l'espace community en français. Maintenant, je le vois uniquement en anglais. Pourtant, mon compte est en français. Bref, comment faire? View more
