Here the original link for the support https://fizz.ca/en/contact-usYour can also send a message by facebookhttps://facebook.com/fizzca and click send a message (this is a bit... View more
Last month, Fizz reminded me that my phone number failed to transform from another phone company, so I re-purchased a phone card, re-created the plan, and paid the money again... View more
You need to contact Fizz support directly. This is a public forum.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us... View more
When I try to add money to my wallet through the wallet page, I have no options available and can't add any amount of money. None of the buttons work. View more
J ai ajouté 30$ a mon portefeuille pour payer ma facture,je viens de voir qu on ne peut pas payer sa facture avec l argent du portefeuille , puis je me faire rembourser afin de... View more
Bonjour Karine,
Je vous prie de nous contacter par clavardage afin de résoudre cette situation.
https://fizz.ca/fr/nous-contacter
En restant toujours à votre... View more
Bonjour Jonathan,
Je viens de valider le remboursement du montant que vous avez eu dans votre portefeuille, merci de vérifier dans un délai de 48h votre carte bancaire... View more
I just wonder if the money in wallet has an expiration date.
As for prepaid plan with other companies, they always have an expiration date.
Thank you! View more
It's a bug. I had same problem before . Well mine added together is only $5.25 though :)
Fizz asked me to ignore it first, and this log was removed after 2 weeks. Not bad per... View more
Not sure about everyone else, but the speed to talk to an agent has greatly improved! I wonder if it's just me! It took me less than 2 min to connect. View more
Hello, I would like to transfer the funds that I have in my wallet to my current plan, but it's not giving the option to choose the destination plan. Can anybody with this issue... View more
I put $10 in my wallet in December just to get the badge. I have a full us/Canada plan and yet my wallet is now depleted to $4 due to roaming charges. Wth? View more
It seems to be a bug in their programming. I had a bunch of charges (around $300) when I went to Ontario in late November even though I have a Canada wide, but because I had $0... View more
