I ordered a SIM card on Jan 6th, but have not received it. I notice that my address is incpmplete (you are missing the street number). how do I get my address corrected and have... View more
Hi Claude,
Thank you for letting us know about this and I'm sorry for the inconvenience.
If that is the case and the SIM was not delivered, I invite you to place a new order... View more
Hi Camille,
On desktop, you can use the following path to choose your avatar:
- Go to community.fizz.ca
- Make sure you are logged in
- Click on your name in... View more
Is it just me, but I have to get all my receipt one time each year. Last year my receipt had crazy characters in it, and now the Transactions History page won't load. Is it like... View more
Can i still be able to use a referral since i wanna change everything? My brother had this account under my email but he deactivated his phone line. Now i'm with fido and wish... View more
Hi Zahurul
You can only use a referral code, when activating the first plan. So a new account with different email (or email alias) will work.
As mentioned, if you still... View more
hello i have ordered internet insulation and have made light mistake in apartment number by one number it is same building how I change this ? installation is tomorrow View more
Hi Lorenzo
Changing the address of an appointment is impossible. If there’s a mistake in the address where the technician is going, you’ll have to cancel that order, and... View more
Hello, I can’t seem to add a contact to my profile. The other use has the full experience in his privacy settings.
Is there a problem with the website?
I tried his phone... View more
Antoine
Yes the function was disabled
It seems that Fizz has disabled this option for the moment, probably to investigate this problem: https://community.fizz... View more
You should configure your privacy preferences to Private Memberships or Incognito to protect your personal informtion. This parameter is in your profile page. View more
Hi!
For internet, I get $7 discount.
For mobile, I use the data (1 GB + 500 MB + 500 MB) or discounts depending on my monthly needs.
Here are the rewards by level: View more
Hi
If you have a canada coverage yes
Otherwise you need to buy addons, or you can change your plan
If you change your plan here something that you need to know
You... View more
I was referred to fizz from a friend and used the referral code to sign up. Unfortunately when I tried to pay by bill for the second month, I entered my banking info wrong, and... View more
Hi Vanessa,
I just verified the situation from our end on your account and I'm very sorry to inform you that there was no referral code ever added to the subscription process... View more
