We decided to give Fizz a chance for Internet and booked an installation time. Not only were we charged prior to actually receiving the modem and setup , our technician did not... View more
Hi Karl
"Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the delivery of your Fizz Wi-Fi... View more
I am now with Fizz and everything is working well. I activated my sim card but I keep getting emails to activate my card. When I add the information again it tells me that... View more
Hi Cathy
Welcome to Fizz!
If you have already activated your plan, you can ignore those notifications. The emails are sent out automatically once you start an activation... View more
Hi Emy,
My preferred way of communication is also email.
The only text I received from Fizz was the one promoting the new Covid Alert App sent by the Gov. View more
Hi Nguessie
If you don't remember your voicemail pin, you can reset it on your account.
(Under: My plans > Manage my plan > Advanced parameters > PIN to access my... View more
I am recieving a notification that I miss my appoiment for instalations and is not true, I have the technitian delivering everything and I set the rest inside the house, no... View more
Hi everyone,
That is a system generated notification which you can ignore, as others mentioned. If the system sees that you have started a new plan and did not complete that... View more
I have not had Internet service for almost 4 days now. I've contacted customer support multiple times, without resolving this growing problem (my home phone service is VOIP - no... View more
Hello PeterG,
I'm really sorry to hear about it!
I see that you've already reached us in private and my colleagues offered you a solution to resolve this issue. We... View more
Is there a way to remove the email that you receive when you post a comment on a question? I know we can not follow a question when we reply but I'm wondering if there's a way... View more
Yes when you reply uncheck the box
Or go to each one of your question and uncheck it
Or create a rule in your email to move the reply to a special folder, this is what I am doing View more
Hi Mathieu,
Doesn't look like Fizz is offering or selling phones.
More like they are letting customers know their options if anyone needs a phone.
Also they included a... View more
Hi Lucie,
You can ignore this message. Fizz is prepaid service, you won't get charge for the calls.
If you dial 1 before the number, you won't get the long distance... View more
Hello, I’ve been wondering how to activate government alerts for Canada on the FIZZ network. I’ve looked at threads but they said on iPhone: Go to settings > Notifications >... View more
