So I left FIZZ internet on June when I left Montreal and came back to my home country. So I had to return their router via Canada Post which I did. Even though I returned it... View more
Shazzad,
Unfortunately,
You need to contact the Fizz customer service by chat and give them (the receipt) the proof of the return of the modem by post Canada.
With this... View more
I have two phone number accounts under the same login. I want to charge two separate credit cards instead of charging both accounts to one credit card. It used to be that way... View more
You need to add a new SIM card and associate it to one plan
Here are the steps to update a payment method, and associate it to your plans:
1- In your Fizz account, go... View more
Hello Jacques,
I took a look at your account and indeed the new payment method was added and set as default for your plan as well. Rest assured, the payment was also... View more
I was charged an additional $12, 4 times to my credit card separate from my monthly $55 fee and I want to know why this has happened and I would like to get the money back if... View more
You must check in your transaction history and contact the support
Source: https://fizz.ca/en/transaction-history
You can contact Fizz support by chat, from 8 AM to 9 PM... View more
Hi, can you please help me with a refund? Today, the technician couldn't come in because of my living conditions and I need a refund, but I can't find an option to refund my... View more
Bryan,
If you have already canceled the appointment with the technician;
Please, contact the Fizz customer service and ask for the refund of your subscription for the... View more
Grace The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new... View more
No, they are not flexible on this, since it is a prepaid service.
But you can try to chat with them
You can contact Fizz support by chat, from 8 AM to 9 PM everyday... View more
