Hi Saghar
You are able to see if a payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take... View more
Hello,
Question, i got my sim card, i wonder upon activating it, do i need to pay the monthly plan that i chose before hand or i will receive my bill later? View more
Hi Michel
Fizz is a prepaid service, therefore, you need to pay at the activation
Here the guide https://fizz.ca/en/faq/how-do-payment-cycles-work
"The date on which... View more
I tried scheduling an appointment for home internet but couldn't since your website needs a credit card number! Can't I simply pay my bill like any other? View more
Hi Kevin
Sorry its prepaid. Everyone needs to use a valid credit card.
More info here: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Some prepaid cards are... View more
By adding the credit card as a payment method, it is rejected. I have tried two of my credit cards and both are declined. My credit cards are from another country, so my billing... View more
Hi Oscar
from this page https://fizz.ca/en/faq/what-payment-methods-can-i-use
You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa... View more
I have three internet services under my account, and each of them have their own payment methods which are all valid CC. For some unknown reason, two of the accounts are being... View more
Hi Rohan,
In this situation, since it requires a thorough verification and some personal details, please be so kind as to contact us via chat, tell us under which of your... View more
I have tried to take out a subscription on your website. Everything went well till they ask me to give them my credit card informations. There I got stuck as the website keep... View more
Hi Hippolyte
You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa or MasterCard prepaid cards which accept recurring payments
-... View more
Always robot answer me, so dor the 5th time i explain my problem but nobody is in condition to fix it, i just changed my payment card, so its the same card just new one and the... View more
Hi Florent,
I understand and I'm sorry for the inconvenience.
Following the ticket that my colleague created for you, I can see that under My plans->Manage plan->Payment... View more
Hi Max
Sure the payment are automatic and done everyday
IF you had problem with your payment
If your service is suspended, you can go on your account to make a... View more
Hi Narges
Sorry you are having internet issues.
Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the... View more
