Hey there,
I had a credit card change done which prompt a warning informing me that I have till 10 PM tonight to update my payment.
I went ahead and made the change, it's... View more
here's what i found on the site :
IMPORTANT
Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the... View more
Hello Emilie,
Were you able to update the payment method on your account? While adding a card on the account, please make sure that section for billing address you fill in... View more
Jai mis deux carte de visa débit pour payer mon mois. Mon deuxième mois a été refuser , jai donc voulu rentrer ma carte de crédit, et je ne peux pas rentrer mon nouveau mode de... View more
Bonjour Jim,
Pour ce genre de problématique , je vous recommande de nous contacter directement par clavardage pour faire un dépannage et pour escalader la situation si besoin... View more
Reached maximum credit cards allowed. Went to solution hub, to community hub, no chat bubble. My cc expired just wanna put new date, cell phone is frozen and fizz is sleeping at... View more
Hello serge
I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and... View more
I deactivated my sim on July 2019 and i have been charged every month 19.32 since then. for September and October i see a refund of 11.30 alo how do i request for the full refund View more
Hello, I've been using this service for a while and I like it. 2 days ago, It asked me to update my card details. Which I did before the actual date of my plan cycle and made... View more
I agree that the behaviour seems inconsistent. You might want to double-check that all is well with the transaction payments in your account (go to My Plans > Transaction... View more
my payment is about 3 days late , meaning my account is frozen . after multiple payment attempts , i officially finally have the funds on my default payment method . I tried... View more
With internet and power outages throughout Quebec due to the bad weather recently, Fizz agents are likely busy fielding many questions.
Check your Fizz account and check if... View more
Hello, there was a lack of money on my account, so the money was not debited yesterday, but I have added money to my account, could you please make a transaction at so my... View more
I need to change my payment method, but when I try it says i’ve exceeded the max number of credit cards, I only have 1 currently.
Tried deleted current card it says I cant... View more
I agree. The quicker every customer can be helped, the better it is for everyone.
Aletha, read carefully the link provided by Whizz.
You can also consult this FAQ as well... View more
J'ai perdu ma carte de crédit alors j'en ai reçu une nouvelle et quand je veux l'ajouter à mon compte, on me dit qu'il y a déjà trop de cartes! Pourtant il n'y en a aucune! Je... View more
À ta place je contacterais le support avant ta prochaine date de paiement.
Je crois que tu peux le faire par messenger sur leur page facebook View more
