I'm currently paying for 4 GB of data, it says so on my profile. However, the data usage page says i'm about to run out of data, that i've almost used all 1.67 GBs of my data. I... View more
Hi Nicolas,
Don't worry, as we won't surcharge you for the data that you have in your mobile plan. If you'll run out of data, you won't be able to use it anymore until next... View more
Hi.
Can i gift data to several users or only 1...
for instance in my plan i added 2 others line (wife & kid), They each have 1GB, but i have 10.
Can i gift 2GB to each one... View more
Hi, lately (5 days ago) i saw that i had data perks of 1gb. I tried to redeem them but theres always a notification with error please try again later that pops on top. I tried... View more
Hello larbi,
I apologize for this situation. I see that one of my colleagues has created a ticket towards our technical team and they'll be working to fix this issue as... View more
Hello, I have the 250mb reward activated. But in my profile's section, it still says 0 data. Also when I try to activate Data on my mobile, it doesn't seem to work (because it... View more
Hello Claudia
Can you please contact us by chat or facebook messenger and provide a screenshot from the Data Usage from your phone's settings menu?
Have a good day... View more
I've testing it for some time, and it looks like that it's always NATed via 209.145.254.0/24 (2-254) block.
Weird part is that my friend and I had the same IP while being in... View more
Hi Tuanquebec,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can... View more
I show the LTE symbol and full bars but am unable to send iMessages, access websites, stream from iTunes Cloud Library etc. Is the data network down? View more
In Montreal, my data is working atm.
Did you try this fix?
- enable airplane mode, then disable it again
- reboot phone
- try connecting in 3G mode, instead of LTE
If... View more
