hi,
I signed up last week for home internet. The payment was taken but there was 2 charges on my credit card at the same time. I waited a few days to see if the payment would... View more
Hi Francois,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the... View more
My activation date was today and the tech came this afternoon to deliver the modem and make sure that everything was fine. When he left, I plugged in the modem according to the... View more
If that was the case, then pressing the reset button for 10 seconds would have some kind of effect on the modem. My guess is that it would try to reconnect and the lights would... View more
I am trying to bridge my modem so that my Airport Extreme assigns IP addresses. I am currently receiving a Double NAT error. I have tried IP Passthrough but I no longer have... View more
I subscribed for home internet and the technician never showed up july 11th. There is a 45.99$ charge on my cc for july 1st. Then I reschedule another appointment after... View more
Don't worry, you will get the refund, but it might take a while, probably in the next payment cycle.
Make sure you don't miss the second appointment. Maybe ask support to put a... View more
I want to add a wifi booster in my apartment, as the signal is week at the other end. I will be able to have a wire between the 2. Does anyone have already done that?
I have... View more
I have noticed their WIFI being very spotty and it can't consistently hold speeds. I use 3 different routers, 4 switches, and 2 access points. From what I notice with FIZZ modem... View more
Is there a way to program your modem to automatically reboot after a certain period? I heard this improves speed.
and is there a reset button on the device? Maybe i am blind... View more
Fizz is coming by my house tomorrow to install Internet. Do I need to have my own routeur or will the tech bring one? Do their modem has a routeur included?
Thanks View more
Yes Fizz modem has a built in router. If you want to use your own router you can follow this procedure : https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz View more
I also recommend Wifi Analyzer. For 2.4ghz you should use either channel 1, 6 or 11 to avoid channel overlapping interference and for 5ghz you can use any between 36-48 and... View more
I just got home internet installed but it is running very slowly. I should be getting 30 MB but I'm getting around 7 MB right now with wifi . When it's connected by wire to the... View more
Like @Julien said install and use the app Wifi Analyzer to help you find the best channel for your wifi setting. https://play.google.com/store/apps/details?id=com.farproc.wifi... View more
