Hi Corey
You can do this on your Fizz account.
Please see more info here: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
If you... View more
I want to cancel the appointment of installation for my home internet but it’s not how it describes like you should see a reschedule or cancel button, I don’t see anything other... View more
Be assured that is not a scam.
Possible needed to wait 24 hours to change or cancel your appointment. Also is possible to have a glitch in web page or in your browser's cache... View more
Hello Paulette,
I apologize for this situation that you experience.
Checking the address you have provided I could see that you are using your services while you need to be... View more
I had an appointment for today from 5 to 9 no one showed up or called, I was stuck at home because of that, and paying extra for another provider, what do I do and to who can I... View more
Hi Vincenzo
Are we taliking about the mobile or residential internet?
For the residential internet, please unplug the modem from the power outlet and verify if the... View more
Hello lpca,
Apologies for the encountered issues.
I have verified the modem on my end and there seem to be a few signals outside our functioning norms which can be the... View more
How I could rush an appointment for the modem installation?(you know teletravail) We will move on Saturday and my appointment it will be the next friday..but working from home... View more
Daniele the only solution is to try to have an appointment sooner. You can check every day if a cancellation and change your installation.
https://fizz... View more
I am planning to move to a new Condo, and it mentions that there is Service in new unit.
As I am aware the current owner has cable as a source of Internet.
Is it simple... View more
Hi Gerard
If the current owner is using cable internet without any issue, Fizz should work perfectly as well.
With Fizz, there is no installation fee. If you can plug in... View more
My Internet was installed last Monday. But no functional anymore The connection box on which was connected was the neighbor'box connexion. The Internet connexion should be on... View more
Hi Cali
Sorry to hear you are having issues. Here in the forum, we are customers.
If the Fizz modem is within reach, you can try unplugging it to shut down for a few... View more
Hey there so Im getting Fizz in a couple weeks.(home Internet only).
I picked the solo setup anyone else tried it? Was it easy to do it alone? And how did it work with Covid... View more
Hi Envangelia
If you already have a videotron coaxial cable, the tech will test it from outside, if you do not have it, contact the support in order to allocate more time to... View more
