Browse answers

  • 3 beeps and dropped line?

    So my mother, sister and I are getting the issue where calling results in three beeps and a drop of line around 1 minute after the start of the call. We also can't text. Can... View more
    Chloé
    Chloé

    Chloé

    User level
    Level
    0
    1 / 100
    point
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hi, Thank you all very much to share everything with us. Our teams are currently investigating the issue. We will update everything as soon as we have more info. We are... View more
  • How come Fizz sim card is $10 now ? $1 to $5 to $10 ?

    How come Fizz sim card is $10 now ? $1 to $5 to $10 ? Will the price increase like that ? View more
    Bill
    Bill

    Bill

    User level
    Level
    1
    408 / 750
    points
    Fizzy
    Fizzy

    Fizzy

    User level
    Level
    4
    5000 / 5000
    points
    Prepaid carriers in Canada currently charge between $4 to $10 for their SIM card. The good news with Fizz is that the SIM card is reusable, not disposable like other carriers. View more
  • Payment problem

    How can I pay my bill , now my number is not working View more
    Tom
    Tom

    Tom

    User level
    Level
    0
    4 / 100
    points
    Fizzy
    Fizzy

    Fizzy

    User level
    Level
    4
    5000 / 5000
    points
    What payment methods can I use?    You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s). Other cards such as Debit Card... View more
  • CAN support Change video tutor for APN?

    Video tutor for APN type has: Internet + MMS. It didnt work. What is working:default, mms,supl View more
    Valeriy
    Valeriy

    Valeriy

    User level
    Level
    0
    2 / 100
    points
    Fizzy
    Fizzy

    Fizzy

    User level
    Level
    4
    5000 / 5000
    points
    I checked the Android video here https://fizz.ca/en/faq/what-are-fizz-network-settings-apn   Fizz says - If your phone offers you a predetermined APN type, choose “Internet... View more
  • Est-ce que j'ai besoin une nouvelle SIM CARD si je vais transférer mon numéro de téléphone avec vous?

    Est-ce que j'ai besoin une nouvelle SIM CARD si je vais transférer mon numéro de téléphone avec vous? View more
    Jorge
    Jorge

    Jorge

    User level
    Level
    0
    1 / 100
    point
    Takion
    Takion

    Takion

    User level
    Level
    3
    2215 / 5000
    points
    Oui chaque compagnie a son propre Sim card View more
  • Mobile lost

    they stole my phone and I would like to block my fizz chip that is on that phone and give me another chip that has the same number as the other one. It can? View more
    diaz
    diaz

    diaz

    User level
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    0
    1 / 100
    point
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hello diaz You will have to fill a contact form from your account - My profile- Contact form - Report a lost or stolen phone/SIM and fill the boxes with your phone number... View more
  • Whay I can't receive calls from certain numbers?

    Why I can't receive calls from certain numbers .my told me he's getting a massage that the number cant be reached View more
    abed
    abed

    abed

    User level
    Level
    0
    3 / 100
    points
    Whizz
    Whizz

    Whizz

    User level
    Level
    4
    5000 / 5000
    points
    Team
    Hi Abed, In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that... View more
  • Fizz outage in Montreal since this morning!

    Since this morning around 8am EST I dont have any connection with my SIM in Montreal, only emergency numbers. No data connection as well. Cant register in Fizz network. View more
    Carlos
    Carlos

    Carlos

    User level
    Level
    0
    11 / 100
    points
    Fizzy
    Fizzy

    Fizzy

    User level
    Level
    4
    5000 / 5000
    points
    It could be temporary hiccup or problem with your Sim Card or phone.   If your phone was recently damaged (bent, dropped, etc), the SIM card may no longer be snug in your... View more
  • why are all my fizz promps in french

    whenever someone calls me and I am not available (again due to fizz network), they always get a french prompt. I am not french and want everything in my account to be English. View more
    Gulzar
    Gulzar

    Gulzar

    User level
    Level
    0
    24 / 100
    points
    Fizzy
    Fizzy

    Fizzy

    User level
    Level
    4
    5000 / 5000
    points
    Have you setup your voicemail yet? https://fizz.ca/en/faq/how-does-my-voicemail-work   Also logon your Fizz account to confirm your language preference. View more
  • I have problems calling other numbers on my account,

    I have problems calling other numbers on my account, whenever i call one of my other Fizz numbers on first attempt its almost always says the other part is not available. on 2nd... View more
    Gulzar
    Gulzar

    Gulzar

    User level
    Level
    0
    24 / 100
    points
    redhead
    redhead

    redhead

    User level
    Level
    3
    3419 / 5000
    points
    I would suggesting contact Fizz via Facebook messenger to open a ticket with technical support. View more