I am attempting to modify my home internet plan but get a popup saying I cannot modify my plan until after 2020-02-29. However, it is currently 2020-03-17... View more
Kyle,
Have you tried to change of browser and clean your cache?
If you need assistance from Fizz,
Please, chat online with them (from 8h00 to 21h00, each day).
First... View more
Samaria,
Have tou tried to reset your Fizz modem?
Put in a needle 15/20 seconds into the reset button at the center of the back of your modem.
Release it after.
Wait 3, 4... View more
I'm trying to use the WPS button to connect my printer, however the button isn't doing anything. I press it once, tried to hold it too, it doesn't do anything. My printer is... View more
Please,
Ask for help,
Please contact the Fizz support by chat(from 8h00 to 21h00).
The adress is:
https://fizz.ca/en/contact-us
Wait 5 seconds to see the green bubble... View more
You can connected with the browser
- Open a web browser on any device and navigate to: 192.168.0.1
- Connect using the following information:
Username: cusadmin
Password... View more
Is Fizz chat available on weekends? I don't know how to connect for the first time. while everything looks good but I can't find the network on my devoices. View more
Yes they are available everyday
We are only users, but sometimes we can help if you give us some information
- Go to this page https://fizz.ca/en/contact-us, you... View more
Mon internet vient de cesser de fonctionner. Quand je login dans le modem, je vois dans System Information que j'ai un WAN IP et des WAN Receiving/Sending > 0. Mais dans le... View more
Hossein,
Have you done a speed test directly with a cable ethernet from your computer?
Does your connection has been splitted to another câble?
It's not normal.
Please... View more
We connected our wifi to all the cables. The first light is on. The download light is blinking and the 2.4 is light up.
But we still can’t find what’s the problem with our server. View more
Hello @Jasmine,
I have verified your modem in our tools, but it appears as offline. Could you please verify if the coaxial cable is tightly screwed in on both ends and if so... View more
Florence,
Are you talking about your internet residential connection?
If yes, try to reset your modem (put in 35,40 seconds a needle back into the centre of the modem the... View more
