Tech came and installed everything. He plugged in the modem and said it needed to "update itself". Hours later, I'm only seeing the power light, down arrow light and a flashing... View more
Hello Jonathan
I see that you were assisted with your issue by one of my colleagues. If you are still having problems, please let us know.
Have a good day!
Catalin View more
Je me retrouve dans l'impossibilite de selectionner un plan Internet puisque lors de la selection de l adresse tout fonctionne jusqu au numero de l appartement. L adresse est... View more
Utilisez votre adresse sans appartement (unité ) et si possible lors de votre rendez vous avec technicien mentionnez votre appartement.
Si non apres votre commande... View more
Hi i was just about to order fizz internet when i noticed this article mentioning there would be a price reduction. Right now the 120mbps is 65 when it is being announced to go... View more
HI,
I have a local server and would need to open some ports including 443 to access my server from outside.
Is the setting for the WIFI modem you offer able to configure that... View more
Hi. Good idea to check with Fizz. Current specs can change.I have a local server and would need to open some ports including 443 to access my server from outside.Is the setting... View more
So I'm moving at the end of the month to a newly built condo building. And I cannot find the address in the system.
Had a chat with customer support, saying that there is no... View more
If Videotron and other ISP using cable will be available at your new condo, then in theory Fizz should be avaialble too. Maybe their system just hasn't been updated yet.
I... View more
Fairly easy but you may need to troubleshoot issues yourself or contact Fizz support through chat/facebook.
For example, my technician showed up, tested the wire and left the... View more
Hi guys,
I'm having a weird issue with my modem recently. I get home from work and try to play some streaming music, only to find out that my internet connection doesn't work... View more
For me, I find cable internet works best when the modem is reboot every 2 weeks or so. Otherwise the connection tends to lag over time.
Fizz modem doesn't appear to have a... View more
Paying for a 60 download speed but only getting ~5 on speed tests.
Reset modem, switched between 2.4G and 5G, toggled between channels; no change.
Any advice? View more
Hi Alex,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the... View more
I have scheduled an appointment with the tech, on thursday june 6 th from 7h30 to 12 he never came I waited until 14 h , and at the end they say that we never answered and plus... View more
I recently setup my internet, however, I wanted to move the modem to another room. When I tried the different cable outlet all I got was the downstream light, as well as the 2... View more
The original installation includes one outlet. Since the install is working perfectly, Fizz has done their part.
If you ask Fizz, I am pretty sure you will have to pay for a... View more
