Hi, other devices in house working however tablet not accessing internet anymore status Connected no 3 wave band at top.
. Was able to see list of devices who had... View more
Hi Wen
Try restarting your tablet. Since your other devices are working, if your tablet does not connect, try resetting the network connections. Then add back the Fizz wifi... View more
I wasn't able to reply the answer. I mean that after a few hours of the installation (around 2pm), one of the wifi's was uncrypted. At first I just saw one, then I saw one that... View more
Hi Alexandre
You can make the manual adjustment yourself
or you can reset the modem to factory settings (which will probably be easier)
To factory reset, press and hold... View more
Hi Alexandre
What do you mean by locked? Is there a problem? Is it changing channel?
The Fizz modems comes with 2 wifi bands: 2.4 GHz and 5 Ghz
and automatic band... View more
Hi Chris
Try turning off all your devices first. Wait a few minutes before restarting.
If nothing changes, do a factory reset of the modem (press and hold the small... View more
Please help me how can I speak with the Customer service because I updated that yesterday after I saw the email of failed payment but still with no wifi View more
Hi Santiago
Please try restarting your modem.
Also login your account to make sure payment was made on your plan.
Access your plan, then your payment method. If you... View more
We had a short (like 2 minutes) power outage this morning and now the Modem won't connect to the internet... It turns on, power symbol on the front is on but that's it. tried... View more
Hello Vedran,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached out to our support department, as Fizzy... View more
Hi again Francois.
Fizz modem is able to provide internet simultaneously by cable on 4 different devices and by WIFI on 2 bands: 2.4 and 5 GHz for a total of 253 devices... View more
Just bought a laptop and to finish the setup I need to connect it to Fizz network- I was told to use the default key but it doesn’t work- can you please help me View more
Hi Claudine
Be careful when entering characters such as "0", "O", "1", "l" as they can be easily mis-typed.
If you have tried the possible passwords without success... View more
Hi, I have an appointment scheduled today for my new modem between 12pm and 5pm, it's 5:50pm and the technician never came and never communicate with me, it's a bit... View more
Hi Lucie
Sorry this has happened. I know it can be frustrating.
If the technician does not come today, you will be able to reschedule another appointment yourself from... View more
My RCA TV is not connecting to my home WIFI anymore, but it was working perfectly fine until last week.
1. did the factory reset - RCA TV
2. tried connecting multiple times to... View more
Hi Pavleen
Check the specs of your RCA TV. Is it able to connect to both 2.4 GHz and 5 GHz networks?
And how far is the TV located from the Fizz modem?
I suspect that... View more
