I signed up for fizz internet today and I already been charged on my credit card (July 1st) but only getting the installation on July 18 so when will the next month be charged... View more
It is normal, it is a prepaid service
Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the... View more
I want to keep both internet provider bell and fizz. Can I keep both of them or do I have to cancel my previous internet provider? I do not mind paying two bills at the same... View more
You can have both Fizz and Bell internet at the same residence, provided they both offer service at that address. Fizz uses cable and Bell uses fttn so they are running on... View more
I'm a student that does constant streaming of Youtube or Netflix and likes to game such as Overwatch, LoL, GTAo and No Man's Sky. Which plan is best for... View more
Hi Brayden,
If you are usually one person multi-tasking, then 30 mbps should be enough.
If you are also planning to stream 4K any time soon, I would recommend 60 mbps.
120... View more
Hello Marina,
Apologies for the encountered issue.
Regarding your home internet service, I have verified the situation in my tools and there appears to be a issue with the... View more
Hey I'm really dissatisfied with my current provider and Fizz looks like a viable option for me. I just wanted to know a few details:
1) Firstly, is there a charge associated... View more
1) The modem is included in the price
2) Neither your ADSL is garantie, all the provider they have this note
3) The router is able to manage the traffic, therefore is not... View more
Router died on me at 10 am today, and it doesn't turn on anymore, troubleshooting already done but nothing works. Using Internet for work, I'm currently unable to work, someone... View more
You must contact the support ASAP
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
- Connect to your Fizz account (if you have more than one... View more
I am moving to a duplex. When I want to move my service to my new address (41) it says that my door number is not available but when I type in the other door number (39) it... View more
Try to contact the support to see with them
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in... View more
Please explain how to get tech support when there is NO internet service.
Please also explain why my UNLIMITED account is always throttled for 2-3 days at the end of the month. View more
Hi Lynda,
I can understand your point, but Fizz is a 100% online service, and to get the support you need to do it online :(
Since you have a possibility to go online
be... View more
I ordered internet subscription and i the address was right
But now i got an email saying my request is not completed but in the order history it says it’s been sent but to my... View more
Contact the support to validate with them
This is very strange
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by... View more
