Hi Hoang
Yes the modem can be tested remotely from support, if they find that it has some problems they will schedule an appointment with the technician
Remember all... View more
Hello Erik,
I am sorry about the situation you encountered.
I can see that you contacted ur support and the issue was fixed.
Have a good one!
Alexandru View more
Hi,
I'm moving into an apartment that is fairly new and ran all the cabling to every unit to a panel in a closet. I scheduled a self-installation appointment, and realized... View more
Hi Aleksey
You do not need to run the cabling yourself. The good part is once you've done it, you can install the modem where you want it. The cabling from the outside line... View more
Experiencing 15-20 Mbps on my 120 Mpbs plan. There are no serice issues showing. And there seems to be no way to contact fizz? There is no chat bubble, no phone number to text... View more
Hello Robert,
I am sorry to hear about the situation you encountered.
I have verified your connection and everything looks good from our side.
Please try restarting the... View more
Hello!
I have 120Mbps plan. It was at the start of Fizz internet, so it was offered at a special discounted price with the condition that the price will not change as long as... View more
Hi Kamalini
You will pay the price shown, and you can never go back to your price. At every change you will pay the current price.
This is for the stablization price for... View more
My girlfriend has videotron internet but the wifi doesnt reach everywhere in the house and they cant move the router because of placement issues. Is it possible to move my fizz... View more
Danny, yes both services can work at the same time.
However if there is only coaxial cable, you will need to split the cable.
If you schedule a change of address, the... View more
Using personal router instead of the one supplied.
Followed the instructions to use your own router (disable WIFI and Residential Gateway).
https://fizz... View more
Hello Joeyh,
We're so sorry to hear about this situation. I took a look at your account and I see that you've reached us regarding this matter and one of my colleagues has... View more
Hey guys, I contacted customer service already regarding my unstable/ultra low residential internet and also went though every troubleshooting advice ever and they just tell me... View more
Hello LadyMG,
We're so sorry to hear about this encountered situation. I checked your account and indeed I see you were able to reach us and we provided certain manipulations... View more
Hi Bruno
If you don't see the $2 internet rebate, do you see another reward instead?
When you click on a reward for more info, it will show you the level you received it... View more
Since we are confined, we all have to "zoom" at the same time. I have a family of 5. It lags incredibly!
My plan starts on the 4th of each month, so the speed upgrade I need... View more
Hi ken
This was possible in the spring/summer 2020
The lag can be something else, if you have at lease 15 mbps, and you have problems, you need to go and take the 120... View more
