Hi, I am a customer of mobile service with Canada coverage plan. I am moving to another province in Canada, but I don't see anywhere in my account portal to change my home... View more
Hi Yiting
Fizz is only available in Quebec and Ottawa region, if you are moving outside Quebec and the Ottawa region you must change the provider with a local number.
To... View more
Every time that i click on any preloved phone, it says error. It says: Something ain't right. Disconnect from your account and try again. I did what they say many time but... View more
Hey Mike. I tried incognito mode and it's still the same. Stefan, i received an email saying taht i was elligible for the beta test even tho i'm only level 4. View more
My sim card was return to fizz on Jan 8 because my unit number was missing on the package... since, I am getting a reply by messenger saying that has been escalated... we are... View more
Hi Martin
If your SIM card was delivered and you did not receive it, you will need to get a new one.
You will need to order another SIM card and pick it up as soon as... View more
1. I click on 'My Plans'.
2. I click on 'Transaction History'.
3. I select '2020', my phone number (or 'All Numbers') and my credit card (or 'All Credit Cards').
4. The page... View more
Hi Felipe
This is a bug, try with the incognito mode sometimes help
You can also contact customer support by chat
1- Click on this link: https://fizz... View more
the support offered by Fizz is deplorable, I don't want to ask the community I want to talk to the company. I recently cancelled by internet service and returned the modem today... View more
Hi Kenn
this is the community, you need to chat with them, it is the only option, usually the refund can take couple of weeks, but chat with them
1- Log in to your... View more
Hi,
I'm so happy to see the price increase also here.
It means business is going well, we have a lot of customers already.
I have a great question for you friends. I... View more
Hi Cristi
If you requested the plan change before the new prices went into effect (on January 15 2021), then Fizz will honor the price in effect at the time that you... View more
By adding the credit card as a payment method, it is rejected. I have tried two of my credit cards and both are declined. My credit cards are from another country, so my billing... View more
Hi Oscar
from this page https://fizz.ca/en/faq/what-payment-methods-can-i-use
You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa... View more
Hi Édouard
Only the support can change the email, therefore, you need to contact them
To change your email address associated with your Fizz account:
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You must... View more
