Chany,
You need to buy an add-on if you need it right now in your Fizz account..
Otherwise, If you change your mobile plan, this change will be effective at the renewal of... View more
Please change the postal code on my order for a SIM card... it is very difficult to speed to you... I have been trying for 2 days since my order. Please confirm that you have... View more
Hi Paulette,
I am sorry for the inconvenience, but once an order is processed there is no way for us to modify it or cancel. The system is desgined this way. Here you can... View more
Fizz do not allow to pause your plan, you can reduce it or unsubscribe.
This is the guide:
https://fizz.ca/en/faq/unsubscribe
If you do not want to keep the number... View more
Is there something else I should do? I have changed my plan couple of times. I scared the upcoming renewal may fail again and get me to scramble for more data. View more
I understand that if an account was dormant for a while, it can be reactivated. However, the link to Reactivate in the FAQ doesn't appear to work. Is there another link to the... View more
Hi Ben,
You can try restarting your computer and opening a new browser tab with incognito or private mode.
Keep in mind that if your plan has been dormant for 60 days or... View more
The rep Oana last week told me that I supposed to be credited on my card for 62 and cents last 13th of May which is not true, I verified my card statements of every months since... View more
Hi Carlos,
In this case, you can contact Fizz support again and please explain the situation to them.
And you can make sure they received the returned modem. If you were... View more
Sorry rookie mistake trying to answer choose as best answer. Yes I made more than 3 payments. Modem received on the 29/04/20. Spoke last week wit rep oana and told me that I was... View more
Hi Carlos,
You are correct that there will be a prorated refund for cancelled home internet will be forthcoming.
You have 2 choices:
- You can wait a bit longer for... View more
You need to contact the support in order to change it
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking «... View more
