I would like to confirm if I can keep my old cell number, I am currently a prepaid customer at Fido, so I don't have an account number since I don't receive bill. View more
The most important is that you MUST NOT cancel your account with Fido until your number is transferred, otherwise you're gonna loose your number. View more
I use fizz for a secondary phone, but I have had no use for my plan due to social isolation this past while. I have already reduced my plan to the bare minimum $10 plan, but I... View more
My account have sort of reseted ! I was level 3 and now I'm level 1, looks like I don't even have a plan but still have Fizz on my cellphone. It's a bit weird. I updated my... View more
Hello Genevieve !
It's a weird problem. It looks like a bug to me.
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your... View more
I'm on Canada coverage. If I buy travel add-on for USA of 200 texts for $4 by adding money to my wallet, am I entitled to the full 200 texts no matter when I go? Fire example... View more
Hi Cameron, yes you can buy the travel add on for the USA just note that it is effective for your current monthly cycle and the next one. After that it would disappear. Hope... View more
I just got my SIM cards and tried to transfer a number but the website logged me out and now says the SIM card is already in use and my number is blocked View more
The only option is contacting the support
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the... View more
Hi Daniel,
New customers still have a few more days to get the $35 referral.
As per webpage like https://fizz.ca/en/mobile
"Use a friend’s referral code when you... View more
Hi.
I would like to kindly request for help!
I have looked the system to see the status of my SIM card delivery, since it was scheduled to be delivered on July 2nd (and I... View more
Here we are users,
The delivery company sticks the envelope with the sim on the front door of the building because they don't have access inside. So it can get stolen... View more
Is there any work around ? It takes forever to go through a couple voice messages.
I found a thread from a year ago but it's closed. The person best described the situation... View more
Hi Alexdilem,
We're constantly improving our services and we'll try to make the voicemail feature as easy as possible to be handled. I invite you to follow our dedicated FAQ... View more
Hello Steeve,
That is the beauty of fizz. You can definitely customize the plan the way YOU want it! :D
Rolled over mobile data is valid over the following two months... View more
