Our wifi has been very buggy, cutting in an out. My fizz application on my phone is not connecting to the modem, even though I have internet. I also am logged in on my desktop... View more
Hi Paul,
Thank you for letting us know about this situation.
I understand and I'm sorry for the inconvenience.
I checked on your account and on your connection signals... View more
Hi, a technician attached my cable to a TAP splitter since the signal was too strong. Moved the modem elsewhere but forget where to connect the main cable and the coaxial cable... View more
Sylvain, you can try this:
IN: cable from exterior / wall outlet
OUT: cable to Fizz modem
TAP: use if you have a third cable
This is why we should take pictures of... View more
Unfortunately, no. Once you change your speed your change your contract. Wish I had better news. However, try to reach out to support, maybe they can do something for you on a... View more
Hi, a technician attached my cable to a TAP splitter since the signal was too strong. Moved the modem elsewhere but forget where to connect the main cable and the coaxial cable... View more
Wish I could help you here but I am not using a TAP splitter. There is just one port on the CODA modem for the coaxial. You do use the CODA right? View more
Hi
Is the Wifi Internet working with the other devices?
Did you try to forget the WIFI and associate the wifi again?
Did you try to reboot the modem?
It can also... View more
It is very disappointing to wait for the technician to come for more than 3 hours and then they simply do not show up. We have scheduled the appointment on January 7 and now we... View more
Hi Mohamad
Sorry this has happened. It seems the technicians missed quite a few appointments today.
If no one comes today, you will be able to reschedule another... View more
Hi Remi
Sorry the technician might be late due to difficulty with previous installation, today it seems that the tech had problems with the installations
If the... View more
Hi everyone,
My appointment window was from 12:00 to 17::00 pm 11/01/2021
I do not have any calls or emails to ensure that the technician will be passing today with the... View more
Hi Sabrina
Sorry the technician might be late due to difficulty with previous installation
Just hang in there. Keep an eye on your phone, email and outside front door... View more
Hi it’s been since 7:30 I’ve been waiting for my internet technician to come and no one came. I am in a roughy situation. my business depends on internet . I organized a whole... View more
Hi Charlton
Try contacting the support
If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h... View more
I payed for the subsrciption to home internet set up my address and evrything else payed for it all they said the order was good then today one day before the instalation they... View more
Hello Daniel,
We're sincerely sorry to hear about this situation encountered. I checked your account and I see that you've reached us regarding this matter and one of my... View more
