I was wondering if it's possible to come pick-up the modem/router by myself, without having to wait the 2 weeks delivery time? I work from home and just moved in. If it's... View more
Hi Juliette,
Sadly you can't but I do recommend checking everyday if earlier appointments become available.
To view your Fizz technician appointments:
Log into your... View more
Hi Stephanie, you can contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz... View more
Not working on my laptop but on my phone yes. The problem is that I need it to work on my laptop. I tried also to be the only one connected but still too slow. View more
Hi Mathieu, you might need a faster internet connection.. upgrading to 30Mbps will fix the issue. If you want more information you can contact the customer Service either on... View more
My roommate moved out yesterday. He is going to have internet provided at his new place through another provider. From my understanding he needs to return the modem to avoid... View more
Hi Jonathan, you will have to contact the customer Service to make sure can activate this modem with a new account. You can do it either on Facebook messenger (https://facebook... View more
hi! our modem is on and all the lights are lit except for the @ one, so we have no internet. we have tried to unplug the modem and plug it back in several times and we just did... View more
i have two cable outlets, i used to connect fizz modem on the one in living room but now, when i try to connect the modem in another bedroom, the coax outlet on the wall is not... View more
liang,
Unfortunately,
You must contact the Fizz customer service by chat from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Click:
https://fizz... View more
Hi Arash,
As others mention, it really depends on your budget and what you will be doing online.
I have a cousin who has 120 mbps because he does 4K streaming, video... View more
Probably they will not complete the move, I will suggest to try tomorrow and if it does not work, contact the support
But at least you can use your modem :D
here's how... View more
I have plugged in my modem about 1 hour ago and the green @ light is continuously flashing. I am also unable to connect to the internet. What should I... View more
It seems a problem with the authentication, did you try to turn off the modem for 5 minutes or to do a factory reset?
If not, you can try to reset to original settings by... View more
I’ve been a Fizz customer already, I moved today and the installation for my new address is scheduled tomorrow am.
Now, I cannot find the outlet for the coaxal cable in my... View more
Hi Raphaelle, the technicien will be able to find it if you have one in your appartment. If not he will have to do the complete installation for you that being he will install... View more
