I set my phone to auto switch to LTE. I entered all the APN info. I restarted my phone. Still no LTE connection yet my friends phone will connect to it. Is there a unique... View more
Some phones like the iphone5 are not compatible - check your phone compatibility. If that isn't the issue, consider messaging Fizz on the chat bubble or via FB messenger. View more
i have been having problems with my data, fizz customer service opened up a ticket for me 2 days ago and said they will contact me by email when the issue is resolved.
So, do... View more
Hello Tatiana,
Thank you for the feedback. I've just re-escalated the ticket for further investigation. Following the resolution we will get back to you via e-mail.
Good... View more
hi, im using fizz for a few days and having 2 issues.
1) i cannot send/receive mms?
2) i cannot receive sms from tweeter?
any idea how to fix? View more
Hello Yisroel,
In order to be able to send and receive multimedia text messages you should have mobile data in your plan.
You can adjust your plan to add data. This... View more
I have had several people tell me they can't hear me clearly after having switched to fizz (using same device). Not sure what the cause is. This is becoming very frustrating for... View more
I haven't noticed any perceptible change in call quality since switching from Fido.
Is the call quality bad when you're at a specific location, or everywhere? In your case, it... View more
As title. I did research in community and only found a workout, transfer to other cell company first , and transfer to Fizz from other cell company.
Anybody transfer VoIP... View more
If you got your internet stick from one of the major networks it's probably locked to that network. This would prevent it from working with Fizz, unless the network was... View more
As of around noon of Dec. 17, I stopped receiving incoming text messages. My outgoing messages are being received normally. Is this a known issue, or a problem isolated to me... View more
I got the same peoblem. Can you explain a step by step for me to try and fix this? Its been 4 days AND I STILL DONT GOT A FIX. iF IT CONTINUES IM JUST GONNA DIP FROM fIZZ View more
LTE is back after 2 weeks of poor network connection. However, speed is still something missing. It is around ~40 Mbps up and ~10 Mbps down. Basically it's 3g speed. When are we... View more
I googled fastest LTE speeds and found this
4G LTE vs. cable. Verizon 4G LTE wireless broadband is 10 times faster than 3G—able to handle download speeds between 5 and 12... View more
I opted for the Canada coverage (not only Quebec) bc I was gonna be in Toronto this past Thursday (December 13) and I was gonna need my phone to work. My calls got disconnected... View more
Hi Adriana,
Reboot your phone once, this will help to resolve the issue. I am connected to FizzEXT too and was experiencing the same. After consulting with Fizz Tech Support... View more
